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Customer Success Story with CSMC

“Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.”

Jenny DavidsonCEO of CSMC
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Solutions
  • Salesforce Integration with Campaign Monitor
  • Web to Case Management
Minimising manual
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data entry
Engaging with
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constituents
Tracking resources
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effectively

You can support CSMC’s Winter Campaign by making a tax deductible donation, which will help CSMC provide groceries for single mother families living in dire poverty or financial hardship.

Devoted to single mothers

CSMC is a community organisation run by and for single mothers. They are one of the few organisations that work relentlessly to support and empower single mothers to fight for changes to systems, services and community attitudes since 1969.

In less than 55 years of operation, CSMC has attained exceptional achievements for the community of single mothers, including campaigning for the Federal government to provide equal welfare payments for single mothers and remove the legal disabilities of children born out of marriage. They also recently won a campaign to the Parliament to help single parents receive extra payments until their youngest child turns 14.

As big an impact CSMC has made on our society, it comes as a surprise that the CSMC team is operated by a small team of dedicated staff besides being supported by a network of passionate volunteers. To ensure that their small team continues having a great impact, CSMC often runs multiple fundraising campaigns at a time, making it crucial that they can track all those campaigns at one time.

Devoted to single mothers

In late 2021, CSMC sought the help of a reputed Salesforce for nonprofits partner, Girikon, as their Campaign Monitor was not synchronising with Salesforce. Besides, their existing web form for membership has caused numerous pain points, making it impossible for them to see how many unique constituents have contacted the client in the last financial year.

Girikon approached CSMC’s challenges with patience and care. The Salesforce partner devoted a great amount of time to understanding the charity’s business processes. After several discovery workshops and brainstorming sessions, Girikon’s business analysts were able to propose a solution and an implementation timeline that were suitable for the organisation.

Accordingly, Girikon helped CSMC fully integrate their Campaign Monitor with Salesforce. Additionally, using custom reports, the client could gain a 360-degree view of members, allowing them to note which members they need to follow up with.

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In the end, they were able to reduce the amount of data to be manually entered, thus reducing errors associated with manual data entry and saving the organisation’s valuable time. Consequently, their small team of devoted staff could reallocate their time and energy to completing more pressing tasks and helping more single mother households. Having gained CSMC’s trust, Girikon continued to provide the organisation with ongoing support through Salesforce Support for Not-for-Profit Services.

CSMC Success Story proves that even with a small team and limited budget, your organisation can improve productivity and make great impacts on the world if you set your mind to streamlining internal processes with digitisation and automation.

Despite all the successful campaigns under their belt, CSMC has never rested on their laurels since many challenges faced by single mothers are here to stay. This winter, as the cost of living has increased dramatically, the condition of single mothers around the country has worsened to an extent never witnessed before.

Now, CSMC’s goal is to raise $16,000 by the end of June 2023, which will go to supporting poverty-stricken single mother families.

A small gesture or contribution to CSMC’s Winter Campaign today can help transform the living conditions of single mother households and secure a better future for their children.

Girikon is a Salesforce Consulting Partner Committed to Helping Nonprofit Organisations Navigate around Pitfalls in their Digital Transformation Journeys.

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Girikon is now a Registered Salesforce.org Partner

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