Choosing Girikon as your Salesforce Support Services Partner, will ensure the implementation wrinkles are ironed out. The Girikon team will work collaboratively with you to tailor a fit for purpose service model using qualified and experienced Salesforce Administrators. Let us take care of your Salesforce org. with a highly responsive and lightning speed resolution management of issues and changes.
Girikon has an excellent track record when it comes to Salesforce Consulting, Custom Development, Implementation, Migration and Integration. In additional to these services, we also offer Salesforce ongoing System Administration and Support that is cost-effective and takes the worry out of managing your Salesforce org with the added benefit of freeing up time for you and your team to focus on value-add tasks.
Girikon is a Salesforce Consulting Partner and our goal is to provide every customer a cost-effective quality service. Check out our five-star testimonials and references learn more
Girikon has developed a System Administration and Support packages to assist clients to optimize their solution and increase return on investment, migrate risks associated with security, data integrity, loss of knowledge, plus assess the impact of Salesforce release and make recommendations relating to new and retiring features.
Let us take the worry and effort out of administrating and supporting your org.
| Jump Start | Cruise | Accelerate | ||
|---|---|---|---|---|
| From $45 / hour | $1500 / month | $1800 / month | ||
| Try our most flexible Salesforce System Administration and Support Service. Pay as you go at competitive rates. We will assist you with System Administration and specialist services to Jump Start your journey using the Salesforce Platform. With the pool of highly qualified, skilled and experience consultants, we start the engagement by conducting knowledge transfer. Then you will have an option to request support on an Adhoc bases. No upfront payment, or long-term commitment required. Suited for any size organisation who require Salesforce System Administration and Support at any time. | Entry level structured support and administration package to suit most businesses to ensure your Salesforce Products, Data and Integrations are maintained over the longer term. The Cruise package provides the support your Organisation needs with a hassle-free annual allocation of up to 420 hours of highly qualified, skilled and experience consultants assigned to your Organisation for continuity. Suited for organisations with a bedded down platform who are looking for consistent support and administration services. | High level support and administration package to suit businesses who are focused on growth and taking advantage of all that the Salesforce Platform has to offer. The Accelerate package provides with an annual allocation of up to 640 hours of highly qualified, skilled and experience consultants for all your needs Suited for organisations pushing the Salesforce Platform boundaries and looking for a long-term Salesforce assist with their growth ambitions. |
The System Administration and Support packages start with Jump Start for up to a 3 month period, or fixed term agreement ranging from $1,500 to $1,800 per month for a three year period. Termination with 90 days-notice period.
| Description | Jump Start | Cruise | Accelerate |
|---|
| System Administration | ||||||
|---|---|---|---|---|---|---|
| User Management |  | | | |||
| Permission Management | | | | |||
| Profile Management | | | | |||
| Rule Management | | | | |||
| Third-Party Application Management | | | | |||
| Integration Management | | | | |||
| Monthly allocation of hours for above | Adhoc | 8 | 12 |
| Service Desk | ||||||
|---|---|---|---|---|---|---|
| Girikon Service Portal will be set-up. | | | | |||
| Service Portal user account (additional users can be provided with access at an additional cost). | 1 | 2 | 2 | |||
| Activity, status, and service level reporting | N/A | Monthly | Fortnightly | |||
| Account Management scheduled meetings | N/A | Monthly | Fortnightly | |||
| Response service level targets | 48hr response | 48hr response | 24hr response |
| Salesforce Specialist Service | ||||||
|---|---|---|---|---|---|---|
| Defect / Bug resolution | | | | |||
| Support questions and queries | | | | |||
| Support issue resolution | | | | |||
| Configuration changes | | | | |||
| Minor enhancements (less than 40 hours) | | | | |||
| Major enhancement (greater than 40 hours) | | | | |||
| Monthly allocation of hours for above | As requested | 20 | 35 |
| Resources | ||||||
|---|---|---|---|---|---|---|
| Resources allocated | N/A | | | |||
| Knowledge transfer workshop & documentation | $ | | |
| Annual Services | ||||||
|---|---|---|---|---|---|---|
| Business process review and recommendations (up to 8 hours) | As requested | | | |||
| Data validation review and recommendation (up to 12 hours) | As requested | | |
| Quarterly Service | ||||||
|---|---|---|---|---|---|---|
| Impact assessment of Salesforce releases including recommendation (up to 8 hours) | As requested | | |
The following activities are included in the Salesforce support requests are listed below.
These can be updated upon discussion with the you to meet your business needs:
Girikon guarantees a high Salesforce adoption rate!
A high end-user adoption rate is considered an industry wide key performance indicator (KPI) for Customer Relationship Management (CRM) implementations. A high adoption rate is the benchmark for Salesforce Implementations.
Girikon’s Salesforce Support team offers comprehensive training and help desk services to ensure organisation wide adoption.
Cost Effective Salesforce Support Model:
Girikon’s models are designed to ensure a cost-effective quality outcome. We maintain the highest level of quality with a significant cost reduction in comparison to our competitors using other support models.
Quality with On Time Delivery:
Girikon is an ISO 9001 certified organisation, we are committed to high quality delivery and outcomes. We strive for continuous improvements and providing exceptional service to all clients.
Experienced Team:
Girikon’s team comprises of 170+ quality Expert Consultants, dynamic and qualified professionals. We have the experience with leading Technology Platforms and industry experience. We boast more than 100 individual Certifications.
We are proud of our Strong Customer Testimonials across the world for a variety of customers. Girikon have already delivered over 400 Salesforce projects on time and on budget.
“Outstanding Communication”
It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.
Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.
The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.
Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.
Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with..
The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!
From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.
A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!
We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious “plug-and-chug” work, helped us to innovate new processes, and allowed us to focus on helping our clients.
We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.
With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.
I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date
Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.
They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon
+61-1300-332-888
+1-480-382-1320