Boosting Efficiency: Why the Education Industry Relies on GirikSMS Salesforce Chatbot

Many global businesses today are using AI chatbots in their day-to-day operations to augment the customer experience whether it is sales and marketing, e-commerce, or customer support.  Chatbots are extremely useful in handling routine tasks without any human intervention. As disruptive technology like artificial intelligence and machine learning continue to transform businesses around the world, there is no reason why education should be left behind. This is why educational institutions around the world are leveraging the benefits of AI to enhance their operations.

GirikSMS Salesforce Chatbot, are powered by CRM data and utilizes artificial intelligence and machine learning capabilities to deliver student and institutional success. Let’s look at how they can drive institutional growth.

How can GirikSMS Salesforce Chatbot be Used in Education?

Help Students Make Better Choices

Students care deeply about making the right career choices. They want to be certain that the courses they choose are the right ones based on their interests, budget, and professional opportunities. And if several colleges or universities are offering the same course, they need to make the right decision.

Colleges and universities can leverage the GirikSMS Salesforce chatbot to attract and engage students who have shown interest in their courses. Backed by the power of AI, the GirikSMS chatbot can redirect students to specific web pages, show videos about courses, share testimonials from alumni and industry professionals, and guide them to make the right decision. With an intuitive point-and-click interface, you can easily create conversation flows to guide students towards the answers they are seeking.

Student support

Research data indicates that over 55% of higher education students have engaged in online learning because of the convenience and flexibility it offers. This is especially true in the pandemic reality of today. And this rapid shift is happening as you read this. Educational institutions must scale up student support to meet this growing need while staying within the constraints of budgets and timelines.

Enter GirikSMS Salesforce chatbot.

GirikSMS Salesforce chatbot can provide efficient support at each stage of the learning journey – before enrolment, during the duration of the course, and after completion.

Chatbots are virtual assistants available 24/7 to students, which means they can learn and engage with students, anytime from anywhere.

GirikSMS Chatbot are expert in answering frequently asked questions. They can be used in several scenarios.

• Registration for courses.
• Access to transcripts.
• Serve up information about various courses and programs.
• Schedule advisor appointments
• Submitting assignments

For complex student queries, GirikSMS Chabot For Salesforce can route the query to the relevant department via email or a messenger app, which they can follow up on.

Student engagement

While GirikSMS Chatbot can answer common student questions and support them throughout their learning journey, it can help in other ways too. Bots can gather useful information about students and proactively engage with them by asking simple questions and collecting feedback for optimizing program support.

GirikSMS Salesforce Chatbot is powered by Einstein, Salesforce’s powerful AI engine, that can engage in conversations with students using natural language processing. These chatbots:

• Can summarize responses accurately.
• Can recognize context and intent.
• Provide clarifications and guidance for follow-up questions.

GirikSMS Salesforce Chatbot can augment the recruitment and enrolment processes. Based on student responses, bots can provide information on relevant programs and courses, and provide guided assistance towards the next step such as filling out an application form.

Many students are looking for additional courses at some point to build their profile. GirikSMS Salesforce Chatbots can assist students with information on courses and even schedule appointments with an advisor, all over a chat conversation.

AI-powered personal assistance in learning

One of the key challenges in online learning is engagement.  Online learning happens without direct interaction between students and faculty. So how do we engage them better with a personalized learning experience? Through artificial intelligence teaching assistants

GirikSMS Chatbot can work as a virtual assistants to become personal learning companions. AI assistance can help students with:

• Understanding their learning goals, building learner profiles over time, and providing personalized assistance.
• Familiarize students with the platform, and its resources and track their progress.
• Serve up tailored learning content to each student with assisted tutoring.

AI assistance for faculty

GirikSMS Chatbot can help faculty as well. They can free up their valuable time so they can focus on more productive work. Bots can take over mundane jobs from faculty and staff such as:

• Marking attendance
• Distributing study material
• Conduct quizzes and tests
• Collecting assignment submissions
• Collecting feedback from students

GirikSMS Salesforce Chatbots can also analyze student responses, present insights on areas of improvement, and identify students who need more assistance.

Administrative tasks

GirikSMS Chatbot can effortlessly handle a significant portion of your educational institution’s administrative tasks. They can be used for a variety of purposes such as:

• Handling parts of the recruitment and enrolment processes such as providing program or course details, financial aid information, sending out and collecting application forms, and much more.
• Inform students about the policies and regulations of your institution.
• Update them on campus events.
• Act as a news broadcast channel to inform students about updates on your institution such as the latest employers and what they have offered, new technology or innovation, new upcoming courses, visiting faculty, and more.
• Collect feedback from students for ongoing improvement of courses and the institution.

Offer omnichannel support

Students expect instant answers to their questions and quick resolution of their concerns. And they interact on a variety of channels such as mobile apps, the web, social media, and messengers. GirikSMS Salesforce Chatbot are a great way to incorporate automated student support services in your day-to-day interactions. With easy integration with popular messaging and social media platforms, GirikSMS Salesforce Chatbots leverage your CRM data to provide quick resolution to student queries, while automatically escalating complex queries to appropriate departments.

GirikSMS Chatbots can handle thousands of concurrent student requests that may range from administrative to academic information.

GirikSMS Chatbot can be a game changer for your college or university by helping with admissions and enrolment, student services and support, and providing real-time access to information. Talk to one of our chatbot experts today to know more about how GirikSMS Chatbot can give you the leverage you need for student and institutional success.

About Author

Indranil Chakraborty

Indranil is a technology enthusiast with over 25 years of experience in project management, operations, technology and business development. Indranil has led project teams in egovernance, business process re-engineering, product development and worked with Government and Corporate customers. Indranil truly believes in the power of technology to drive productivity and growth for teams and businesses.