Today learners, faculty and staff require more from their institutions than ever before. With Education Cloud, colleges and universities of all sizes can drive learner and institutional success from anywhere. recruitment and Admissions, student experience, advancement and operations teams can use one integrated platform to capture 360 degree views of every learner across the entire education journey. With Education Cloud institutions can benefit from the latest innovations across the Salesforce platform as well as purpose-built education products and solutions that you can customise and scale to meet evolving needs fast.
Creating a strong first impression with students is key. Salesforce Education Cloud supports each stage of the recruitment funnel from prospect to enrolment. Understand your pool of applicants with actionable Tableau dashboards, and perform targeted campaigns to engage prospective students on the channels they prefer. And with Admissions connect your staff can meaningfully engage with applicants and streamline application management all in a single view. Conversational chatbots and tailored communities help applicants get the right support at the right time. and for your staff, keep applicants on track with dynamic checklists. And easily review applications with an innovative endless scrolling reader.
Once students are admitted, onboarding is a critical step in driving their success. With student success hub students can get access to personalised success plans right from their phones. And can easily collaborate on tailored degree plans with their advisors. Empower advising teams with features like early alerts and flexible scheduling to support multiple students at scale all the way through graduation. And streamline student services with a one stop experience to help students get answers to their questions quickly from anywhere.
With Education Cloud your learner data transforms into valuable analytics helping to drive more meaningful alumni and corporate engagements that make an impact.
For administrative operations your marketing teams can deliver personalised communications that build lifelong relationships and trust with stakeholders, all powered by automated journeys in marketing cloud. And with accounting sub ledger, you can bridge the financial data in your CRM with finance, ensuring consistent financial insights across teams. with the right digital infrastructure your institution can transform at scale
Integration capabilities from Mulesoft, and enterprise analytics from tableau shape individual insights into actionable data that drives institutional success. And wherever your staff is working whether at home or campus employees can get help and collaborate from anywhere
Let’s explore Salesforce products for Higher Education and see what they can do for you.
THE EDUCATION DATA ARCHITECTURE (EDA)
Education Data Architecture (EDA). EDA is a community-driven data architecture that allows educational institutions to Innovate with Salesforce faster than ever. It is founded on a set of best practices designed to configure Salesforce for out of the box deployment for Higher Ed institutions. EDA empowers institutions of all sizes to become a connected community and drives dynamic, 1-to-1 engagement amongst all learning constituents – students, faculty and staff.
Admissions Connect is an out of the box solution within the Salesforce platform specifically designed for admissions teams to help them to engage with applicants and streamline the entire admissions process. Admissions Connect allows teams to spend less time on routine manual processes, and allows them more time building relationships.
STUDENT SUCCESS HUB
Student Success Hub, a software built of the Salesforce platform, delivers real-time insights, and provides faculty and staff with a set of collaborative tools to allow them to engage with students in a more personalized way. It frees up staff time so that they can spend more time fostering relationships with students. Student Success Hub empowers your staff and advisors with the latest innovations like the Education Data Architecture (EDA), Service Cloud, and Einstein AI and delivers a powerful and compelling device friendly digital experience for your students.
Sales Cloud allows you to consolidate data on a single platform and drive engagement between students, faculty and staff across devices. With Sales Cloud, you can get everything you need at your fingertips, anywhere. Unify and automate processes on a single platform and drive productivity and efficiency.
With Service Cloud, institutions and administrators can transform the way they service and support students. Service Cloud is designed to deliver unparalled service to boost satisfaction and loyalty by bringing together multiple touch points like multi-channel contact centers, self-service portals, and social media. Deliver prompt and effective service anywhere, anytime with Service Cloud.
Marketing Cloud allows you to build one to one student journeys like never before. Create and launch multi-channel campaigns across traditional digital channels like mobile, email, social, and the web. Engage across marketing, recruiting, advancement, and student services on social media.
SALESFORCE EXPERIENCE CLOUD
Salesforce Experience Cloud delivers rich and powerful online portals. Its sets the bar for a whole new digital experience. With Experience Cloud every constituent touch point across the entire student journey is an opportunity to engage and build an amazing, seamless experience.
Quip is a user-friendly, fully integrated, collaboration tool within Salesforce that comes with in-built word processing, spreadsheet and presentation functionality with integrated chat, checklists and project management capabilities. With Quip, teams can collaborate on documents and spreadsheets and maintain all of their information in one place without having to switch across multiple apps.
Integration Cloud allows education administrators to easily map and manage multiple systems and data siloes for a complete, holistic view of their data, students, data and apps. Integration Cloud’s intuitive interface provides a single, unified administration console to manage an institution’s entire network of business systems easily with a drag-and-drop, graphical UI.
Higher education is a highly data-driven sector. To get a holistic view of what is happening today and to prepare for path going forward, institutions need to combine high-level views of data with deeper insight for planning ahead. Tableau delivers amazing data visualizations to administrators, empowering them to make smarter and informed decisions, and drive success.
Education CRM from Salesforce.
Education CRM solutions from Salesforce. are empowering educational institutions to foster rewarding relationships with prospects, students, families, alumni, donors, and volunteers. Salesforce allows your institutions and its constituents to connect via multiple channels like social and mobile, anytime from anywhere. Education CRM solutions from Salesforce are designed to put students at the center of everything, and with the help of the right Salesforce Consulting Partner, it can deliver superior performance and accelerate success throughout the entire student journey across all its constituents.
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A product sales company is built on 2 core objectives – Acquiring new customers and retaining existing customers. And retailers across the world understand that retaining existing customers is the single most important criteria for growth and success. They need customers to keep coming back for more.
One of the primary goals of eCommerce businesses is to better understand their customers and deliver an engaging buying experience that compels them to come back for more. Customers are demanding and rightly so, with so many options available in the online marketplace, and as they reveal more and more about themselves, they also expect a more personalized buying experience in return. When your customers trust your business and have an exceptional buying experience, it makes it easier to achieve that second objective of retaining existing customers through a bouquet of upselling and cross-selling.
Cloud is the new normal
Retailers, big or small, are today rapidly deploying cloud-based commerce storefronts to transform the way they sell, enabling them to close the innovation gap, and deliver on demanding consumer expectations. Retailers today, have accepted as a norm that Cloud is the way forward. However, with many cloud-based options available in the marketplace, the cloud commerce landscape can be difficult to navigate. This is where the role of a Salesforce Consulting Partner becomes important.
Say hello to Salesforce Commerce Cloud
Salesforce Commerce Cloud is a unified, agile commerce platform developed on the world’s #1 CRM. With a plethora of eCommerce-ready tools and features, Salesforce Commerce Cloud will empower you to deliver rich, personalised and engaging shopping experiences to your customers and enable you to leapfrog your competition.
Commerce Cloud is designed to engage your customers in a whole new way. By creating a unified online and offline intelligence-driven commerce experience with a mobile-first approach. Engage with customers with a plethora of tools and features and foster one to one in-store journeys to enable customers to make purchase decisions based on context of the moment. Commerce Cloud personalises all aspects of the buying experience. Customers can buy anywhere, receive anywhere, and get serviced anywhere. With Commerce Cloud retailers can deliver amazing journeys through commerce, marketing, and service. Deliver commerce experiences that customers love. Here’s a look at the key drivers for success in eCommerce.
5 Key business drivers for deploying your store on the cloud:
Growth is the primary goal for retailers. Retailers and Brands need an infrastructure that can handle high traffic, surges in transaction volumes, virtually endless product catalogues, and flash sales. The scalability needs of that infrastructure should be such that it can serve the needs of the business 5 years into the future. As business grows, your commerce platform needs to keep up. Commerce Cloud offers the power and flexibility that new-age adopters need to fast track growth in today’s extremely competitive landscape.
Consumers today engage in comparison shopping. They don’t just shop just for the assortment. They shop for an experience. They compare top eCommerce stores for a compelling and engaging experience. To meet buyer expectations, retailers and brands must bring to market unique, compelling, brand experiences. Successful brands are continuously evolving to stay ahead of the competition. While deploying unique online shopping experiences, these retail entrepreneurs require a cloud platform that embraces innovation.
Time to Market
With each delay in the launch of a new online store, there comes a potential loss in revenue and customer satisfaction. In today’s business context, where Go Digital is the first choice, retailers and brands simply don’t have time to lose. Ecommerce engages a borderless world and presents tremendous opportunities to retailers and brands that go far beyond traditional borders. Commerce Cloud is a solution that can accelerate time to market across all channels on a unified platform and deliver success.
Speed is critical to providing a great shopping experience, especially when one is mobile. Consumers use smartphones more than ever, but if content doesn’t load quickly, they will bounce. Moreover, search engines factor content load speed into their ranking, Consequently, slow content loading may jeopardize potential sales. Commerce Cloud, by virtue of being built on the world’s no1 CRM platform, is a top-tier enterprise architecture grade platform that delivers content at the pace at which consumers expect.
Unified Shopping Experiences
Shoppers expect an engaging shopping experience across the entire journey, including marketing, commerce, and service. As shoppers engage with brands in many different ways, and in many cases, the technology supporting multiple sales channels operate independently. Consequently, leading to multiple sources of information and disconnected data. Salesforce Commerce Cloud delivers a shared view of customers, orders, products, and behaviour to provide a single unified view of the customer.
Commerce Cloud delivers a full-service feature stack to retailers to send their business into overdrive.
Image Source- Salesforce.org
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Cloud computing has been around for almost two decades and despite its advantages like business efficiency, cost-benefit, and enhanced productivity, a significant portion of the business community continues to operate without it. According to a report published by Dell, companies that invest in cloud technology, mobile first apps, big data, and security reap up to 53% faster revenue growth than their competition. As is evident, an increasing number of businesses are acknowledging the benefits of adopting cloud-computing technology. Salesforce Consultants around the world today are empowering organizations to run more efficiently and they are able to serve their customers better, and significantly improve their top line.
As the planet’s economy explodes with digital data, it is becoming more and more challenging for individuals and businesses to keep all of their vital information, records, programs, processes and systems up and running on in-house servers. The costs are too high. Not only of the tech infrastructure but also of maintenance and support.
With a humble beginning as a Software As A Service (SaaS) Company, Salesforce today is the world’s pioneer in Cloud Computing Technology. So why is Salesforce the World’s preferred platform for on-the-cloud apps for businesses. It’s because it brings sustainability, user-friendliness and flexibility as a fraction of the cost to users and compels businesses to adopt this new way of doing business.
One of the key reasons why Salesforce is so successful is that offers a mechanism to convert a business process or a new idea into an app in the fastest possible way. Instead of spending tons of money, time and resources on infrastructure, you can focus on building and deploying apps that mirror your ideas and processes. New apps can be deployed in a matter of days, something that was unthinkable a decade ago.
Let’s look at the top 6 reasons why Enterprises are embracing Salesforce to drive productivity and growth:
Cross-functional insights and reporting.
Data is at the heart of a digital economy today and it’s available from a number of resources: social media, analytics, business apps and Data Archives. For it to be useful however, it needs to be cleaned up, sorted, analysed, and made actionable for stakeholder teams, who have a unified view of the customer and all the customer’s information.
Nowadays most businesses use social media and rely on interaction metrics from those platforms. Google Analytics is another important tool many businesses use to monitor their traffic and engagement levels. However, this data alone does not translate into business intelligence. You need a robust CRM solution that can consolidate all this data and present a holistic view of your customers’ needs. You can use your CRM platform to aggregate, organize, and customize data suited to unique needs of every concerned department. Business owners can empower their users to adopt a customer centric approach, enabling them to make decisions keeping them front and center.
Image Source – Salesforce.com
Traditional solutions require using spreadsheets or disparate systems to manage customer relationships and typically require manual handling of data. This makes figuring out what’s important a challenge, and does not provide an overview with historical context. They don’t provide a full picture of a customer relationship to derive relevant insights. Salesforce does most of this for you. Once you’ve invested in the platform, you can take advantage of another benefit of the World’s most popular CRM platform, the dashboard. You can set up a personalised dashboard for every user to help translate insight into action.
Salesforce keeps a record of conversations, interactions, notes, and contacts— all key components to creating customer-centric experiences. With this up to date information, users can easily access updated records from anywhere. Salesforce has built-in collaboration tools that allow multiple users to work on one file simultaneously or follow the progress of a document, allowing shorter response times to customer requests.
All your authorised CRM users can work together through this shared record. All stakeholder teams across departments teams work together seamlessly without having to worry about siloed information.
Salesforce’s collaboration platform Slack lets teams communicate and collaborate effortlessly in real time. Conversations come together, information can be accessed easily, collaboration is effortless, and all your favourite apps are at one place.
Users can effortlessly share what they are working on and get organization wide visibility on what’s going on.
Users can join public or private channels, and get access to latest topics and solve problems collaboratively.
Teams can collaborate on an account or opportunity, using information that's easily accessible and updatable right from within Slack.
Businesses can get insights and reminders to augment productivity of sales teams.
Apart from being an incredible way for people to collaborate, irrespective of location, Slack offers a unique and distinct competitive edge for sales teams.
Salesforce offers effortless automation of repetitive tasks and standard workflows and processes.
Shorten the time it takes to nurture leads with drip campaigns
Consistent, customer-centric interactions across concerned departments and prompt customer service through personalized automated communication.
Tagging leads using custom parameters that can be either manually set or with built-in AI, so teams can better prioritize which qualified leads can convert to customers
Marketing can spend time creating audience centric campaigns designed for optimal effectiveness using analytics. Sales can focus on optimizing their strategy for pushing products or services, commerce can focus on creating personalised purchase experiences to drive growth, Customer Service personnel can focus on resolving customer issues with personalised attention. Eventually, all translates to an organization working efficiently like a well-oiled machine to better serve its customer.
Leveraged Artificial Intelligence (AI)
The coolest feature of Salesforce is AI which has proved to be incredibly beneficial in improving automated workflows, processes, discovering insights and to make predictions. Having a powerful platform is one thing but the power to derive insight from data to drive decision making is what makes Salesforce a uniquely beneficial proposition for enterprises.
Einstein Discovery is one such feature in Salesforce which comprises of powerful AI and machine learning algorithms which analyse and learn the workflows and habits of customers. Additionally, it uses data science to offer predictions and qualify leads to provide customer centric recommendations.
Yes, Salesforce has literally endless customizability, which makes it the most loved CRM platform. You can make easy customizations using:
AppExchange for creating mobile-ready apps that are ready to talk to each other
Salesforce developer tools to build custom apps
Salesforce allows you complete flexibility to digitize your strategy and workflows in complete alignment with your business goals.
If you want to know more about how Salesforce can send your organization’s productivity into overdrive and drive profits, contact us today. As your preferred Salesforce Consulting Partner, Girikon will empower your teams to make the most of your investment and fast track growth.
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To know more about Salesforce products, implementation, pricing, custom apps or anything else. Our consultants are happy to help.
As leaders in the CRM space, Salesforce offers multiple features and functionalities, which has helped organizations streamline their business processes while ensuring operational efficiency. The robust CRM is being leveraged by organizations across the globe for managing the data of the Sales department. However, when integrated with a powerful business intelligence tool like Tableau, the effectiveness of Salesforce increases manifolds.
The integration of these two tools has enabled enterprises to manage customer relationships and keep track of sales and marketing leads. Organizations should get in touch with one of the reputed Salesforce consulting partners to know more about this powerful combination tool.
Tableau is a powerful and fastest-growing data visualization tool that helps convert raw information into a simple, comprehensible format. Salesforce acquired Tableau in 2019, and since then, this magical integration has efficiently helped multiple organizations optimize their business processes.
Listed below are some of the advantages of this integration:
More Dashboard Designs: Though Salesforce dashboards can be leveraged for data visualization, the integration of Salesforce and Tableau offers more design elements, which can help businesses better engage their audiences.
The Power of Einstein Analytics: Businesses can avail a smooth workflow and analytics with Einstein analytics. This integration ensures effective collaboration among users, ensuring work efficiency, predicting sales outcomes, and planning for the next course of action. Moreover, organizations get access to AI models that do not require coding skills and are simpler to set up.
Drives Digital Change: The integration of Tableau and Salesforce can drive digital change by empowering businesses across the globe to take advantage of customer data and develop deeper insights to make informed decisions and drive smarter client experiences while accelerating development.
Quicker Decision Making: Businesses generate a humongous amount of data during various business operations, which keep piling up over time. However, valuable insights can be unlocked from the data by leveraging this powerful integration tool. Apart from this, there is no need to extract data from the Salesforce platform and then manually share it with Tableau. Instead, Salesforce Tableau integration will automatically provide organizations with insights from different departments.
Seamless User Experience: Another benefit of a Tableau integrated framework is that it enables organizations to make sense of customer data. It empowers users to get department reports on the same page, saving time and ensuring better data analysis. The new Tableau integrated platform has revolutionized the way organizations understand their data. It allows data analysis in a secure and meaningful way and can be accessed from the web and mobile devices.
The integration of Salesforce and Tableau promises a robust analytics functionality that can help organizations drive more benefits from rich customer data. The integration allows businesses to get rid of data inconsistency by transforming it into an easily readable format. To leverage the benefits of this magical integration, organizations should consider getting in touch with a reputed Salesforce consulting partner.
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Girikon’s Guaranteed Salesforce Consulting Services
Girikon, a reputed Salesforce Consulting Partner based in Australia, offers result-oriented Salesforce solutions to help organizations meet their business objectives. With presence across the USA, Asia Pacific, Australia, and New Zealand, Girikon provides expert consulting services, innovative and tailor-fit enhancements, and automation. Apart from this, Girikon also offers integration, data migration, and quality dedicated support.
As one of the reputed Salesforce consulting partners, our onshore and offshore resource model provides you with a cost-effective advantage and provides flexibility. This ensures you can focus on your core business while enjoy the desired business outcome.
Our global team of 200+ people comprise of Salesforce consultants, architects, developers, administrators, and quality analysts who strive to provide excellent services to their customers. With over 400 projects accomplished, we continue to invest in our people through regular professional development and specialised certifications. As system integrators and specialists, we can fulfil all the needs of our customers across the Salesforce Platform.
Our Certified Salesforce Consultants:
Provide you the assurance that they have the required knowledge and experience.
Provide you the right advice and can design a solution that is the best fit for your business.
Prioritize customer requirements and needs.
Understand that every business is unique and will endeavour to address the needs of every customer.
Understand that business processes, technology, and data presentation tools are necessary to make well-informed business decisions.
Girikon is different due to its global presence and local approach.
What sets us apart from our counterparts is our global reach while being nimble in our approach. We are highly proactive and have the required experience and knowledge to deliver a cost-effective and quality solution.
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Our approach guarantees success
We continue to focus on our end-to-end processes, which results in a seamless and replicable delivery model. Our seasoned team of professionals ensures your vision is realised and provides you with the innovation required!
Visualize your business in the future!
Girikon can help you plan for new initiatives and develop a strategy to turn these into reality. You will be surprised how quickly we can design and execute a Salesforce Platform Strategy!
Girikon’s team of Certified Salesforce, Developers, Consultants, Business Analysts, Quality Engineers, and Projects Managers guarantee customer success.
Right kind of support, planning, and delivery outcomes and a team ready to delight.
We work tirelessly to improve our internal processes that have proved to strengthen our global delivery model. As a Salesforce Consulting Company, our teams are versed in agile practices and ceremonies.
We have a collaborative work culture, are accountable, have solid repeatable processes, and are transparent in all our communications. This is how we build all our relationships
Year In Business
Salesforce Consulting in Australia & New Zealand
Our team of experienced and certified professionals in Australia makes Salesforce Implementation and Consulting services hassle-free and straightforward. We provide a cost-effective solution for our customers. As one of the best Salesforce consulting companies, we assist you with your legacy system re-invention on the Salesforce platform. Our experience ensures your data is transformed and then captured during your business process. Your data is then presented in a format that the users can consume. Your system is also automated to reduce unnecessary overheads. All this makes sense when your data integrity is ensured. You can make informed decisions about your business and can focus on the right direction.
Sales, Service & Community Cloud
Girikon, a reputed Salesforce implementation partner, specializes in the setup and customization of Sales and Service processes. By providing you the ability to customize your software, we help you better control your business.
Visualize where you want your business to be and we will translate this into reality sooner than you would expect. Collaborating with your customers through a Salesforce Experience Cloud will provide you with greater customer insights and understanding
Salesforce Configure, Price, Quote (CPQ)
Girikon offers extensive experience in Salesforce CPQ Solutions.
Girikon’s certified functional consultants have the experience to guide you through the automation of your quote to cash processes. By engaging with our experts, you will not just have access to the appropriate tools but also learn how to operate your business with ease. Your company will ultimately gain a competitive edge.
A greater return on investment (ROI) is our primary focus. Our experts will help you streamline your quotes & contracts, orders, and invoices on the single Salesforce platform. Your organization will gain access to a powerful revenue recognition tool providing you with the insights required to run your business effectively.
Custom Salesforce Lightning App Development
Our team has the multi-domain experience and is Lightning Accredited. We consider our customers to be our partners as we endeavour to drive huge reductions in development costs, as well as the time-to-market.
Girikon focuses heavily on the discovery and requirements gathering phase to provide accelerated delivery while further reducing costs.
Salesforce Marketing Cloud & Salesforce Pardot
Girikon fosters customer acquisition and demand generation initiatives for your Business to Business (B2B) marketers. Girikon has proven end-to-end service offerings across the Salesforce Marketing Cloud & Salesforce Pardot suite.
By using our Salesforce Marketing Cloud & Salesforce Pardot suite Services in Melbourne, you will be able to develop a robust strategy, following which our team will implement an intuitive Salesforce Marketing Cloud & Salesforce Pardot suite that best meets your business objectives.
Salesforce Integration (MuleSoft)
Girikon’s professional and certified Consultants in Melbourne, assist with integrating customer’s systems, i.e., cloud or on premise applications, using cloud APIs, connectors, and middleware. Data-driven strategies are a major focus for us.
As a certified MuleSoft partner, we assure our customers of seamless Salesforce solutions.
Salesforce Data Services ETL (Extract, Transform, Load)
As a reputed Salesforce Consulting Partner, Girikon offers a Data Services Practice when handling CRM data. Our experience in data extraction, transformation, and loading is second to none.
We use robust tools such as Talend etc., and we believe that clean and usable data transforms the way you conduct your business, thereby providing complete control of your business.
Girikon’s empowered and diligent Salesforce consultants will leverage their Salesforce Platform knowledge and technical prowess to help clients achieve the following:
Sales Process Automation to ensure Salesforce best practices. This includes lead nurturing, pipeline management, alerts with inbuilt intelligence, enhanced team collaboration, and performance management.
Automation of Salesforce CPQ and Billing Process including engaging quotation, invoice distribution without re-work, contracts management, and lighter touch renewals management.
Artificial Intelligence (AI), including Einstein-powered analytics and rich dashboards. AI is the real game-changer with quality insights and recommendations for the organisation about your customers.
Partner and Customer Self-Service corporate branded portals enable better collaboration, accelerate procurement, and more efficient sales channels for partners.
Automated and Streamlined Case Management services for streamlined services. This includes case consoles and multi-channel case routing for agents and tracking service history..
Salesforce Mobile App will enhance the experience for customers, partners, and employees due to its responsiveness
Marketing Automation with extensive, and personalized customer journeys.
Enhanced data management practices driving advanced sales and revenue forecasting.
Exceptional and fulfilling Customer Service through Order Process Automation