How does Student Success Hub deliver Success to Students and Educational Institutions?

January 9, 2023
Indranil Chakraborty

What is Student Success Hub?

Student Success Hub is a managed package built on proprietary Education Data Architecture (EDA) by Salesforce. It brings together the latest innovations from Salesforce for Education to your institution to support students, track progress, intervene proactively, and measure results. It empowers educational institutions to deliver holistic support to students by connecting them with the assistance they need to succeed.

Student Success hub delivers 360 degree support to understand the student completely. It empowers student support staff across the campus to engage with their students at scale in a deeply personalised way and augments retention. Student support staff such as counsellors, advisors and coordinators can view students who need their attention in real time. Data insights and predictive analytics help them to prepare for upcoming appointments. With Student Success Hub, faculty members and student support staff can access complete student information in one place where they can take notes and assign success plans which are essentially series of tasks for students to complete. Using the flexible scheduling feature of the mobile portal, students can book appointments from anywhere. They can view availability of staff in real time based on selected topic and location. With the student success chatbot, students get reminders on incomplete or pending tasks. And they can view upcoming tasks in their progress tracker. If students require additional assistance, with live chat, they can communicate with advisors and staff from any device. Faculty members can collaborate with advisors and staff by raising alerts on at risk students. With Slack, faculty members can raise alerts using a user friendly app that is integrated directly into student success hub. With the easy to navigate interface, faculty can access student success alerts effortlessly inside Slack. Faculty member courses are populated automatically from Salesforce. They can filter students based on selected criteria, select the reason and provide comments. Alerts are auto-assigned to the relevant student advisor. Advisors can then update the status of the alert based on action taken. Inside Slack, the relevant faculty member, who originated the alert, sees a notification of the status change. And business leaders and management can track success metrics with the help of pre-built Tableau dashboards. Entire student success teams get access to trends, behaviours and most effective modes of intervention, to boost retention and on-time graduation.

Bringing Students, Faculty and Staff together

Consolidate Connections
Understand the Student Completely
Boost Retention
Support Wellbeing of Students

Student Success Hub for Higher Education Features:

Engage

Consolidate Student Engagement

Mobile Student Portal: A single place to manage complete student journeys. Students can track current tasks and view upcoming tasks, manage appointments and success plans.
Appointment Scheduling Wizard: Connect students with the appropriate faculty or staff with easy to use real-time appointment scheduling with their counsellors and advisors.
Conversational Chatbots: Proactively send reminder SMS messages to students for pending tasks. Help them to stay on track.
Sentiment Surveys: Promote a culture of conversation. Discover how students feel about their experience in a quantifiable way.

Understand

Understand Students Deeply

Unified Student Record: Give your staff and faculty a complete view of each student supported with insights from their entire network.
Early Alerts & Actions: Use data to take early action. Intervene individually or at scale to identify students that require support, allowing staff to focus efforts.
Advising Notes: Ensure every student interaction is part of a connected continuous journey. Stay updated on each student, collaborate across teams, track progress of each student, and take appropriate action.
Pre-built Analytics: Get insights into student success metrics to augment retention and graduation. Customise reports and dashboards as per your needs.

Collaborate

Collaborate Efficiently

Flexible Appointment Booking: Centralize staff in one place for appointment scheduling, allowing them to manage dynamic schedules and offer appointment flexibility.
Case Management: Quickly assess and assist students to resolve obstacles using world-class case management features and multi-channel support.
Queue Management & One-Stop: Empower departments the capability to keep a track of all student interactions, manage cases with a unified student record.

Empower

Build a Path to Success

Success Plans & Templates: Empower students with tools to reach their personal and academic goals. Create individual plans or customise scalable templates, and track them to deliver continuing support.
Success Teams: Bring staff together and create an assistance team around individual students with easy access to relevant information.
Pathways: Empower students and staff to collaborate and plan student courses to stay on course for graduation requirements.
Resources to Get Started Fast: Give administrators easy access to a help centre within the mobile app. Leverage Tableau Dashboards to scale and deliver insightful reporting and analytics.

Connect

Data Mover for Student Success

Collaborative App: Work smarter with data aggregation throughout the student journey.
Automation: Get actionable Student Success Alerts within Student Success Hub for seamless assignment to the relevant advisor.
Notifications: Keep faculty informed in real time by getting notifications in Slack the moment any action is taken on an alert by counsellors or advisors.
Personalized Faculty Experience: Simplify the process of raising alerts and allowing faculty members and students to update course information by directly populating in Slack from Salesforce.

Student Success Hub can be accessed from anywhere, from any device. Students and staff can work on the go and pick up from where they left off irrespective of where they are.

While comprehensive student support is essential at all levels of education, the needs of students and staff in K-12 and higher education are unique in many ways. Which is why Salesforce offers two customized editions of Student Success Hub, each purpose-built for the relevant student and staff audience.

Student Success Hub for K-12

With Student Success Hub, K-12 support staff can easily manage student cases with early intervention based on courses, attendance, and behaviour. Support staff can also create custom alerts based on other relevant data.

With Student Success Hub for K-12, staff can identify and assign students for support based on alerts, allocate tasks, record interactions and notes, and track support activities provided to students. This ensures equitable support that is delivered efficiently to all students.

Student support is a team effort. Which is why Student Success Hub for K-12 makes it possible for advisors, teachers, counselors, leaders, and social welfare staff to collaborate to provide support using best-in-class tools such as personalized success plans and care teams.

With the in-built reporting capabilities in Student Success Hub, schools can foster a culture of ongoing improvement that is data-driven, easy to share, understand and evolve.

Student Success Hub for Higher Education

Apart from the features mentioned above, Student Success Hub for Higher Education is also customized to support some of the additional, unique needs of students and staff in higher ed.

Students in higher education have high expectations from their college or university. They want a personalised interaction experience and access to information and resources. With tools like appointment scheduling and course planning, students can take charge of their educational journey and access the expertise and support of on-campus staff when they need it, from anywhere. Students are never alone on their educational journey with Student Success Hub. Data driven alerts and actions ensure availability of proactive support to students.

With Student Success Hub for Higher-Ed, staff have the tools they need to work effectively and efficiently, empowering them to provide exceptional support services to their students. With Student Success Hub for Higher Education, faculty, advisors, counsellors, students and staff, all can work collaboratively to ensure team success.

Conclusion

In today’s pandemic reality, digital transformation is the only option. There has been a paradigm shift in how we deliver education in the previous 2 years. Study and work from anywhere is the new globally accepted model. And while every educational institution is unique in the way it works, only the best Salesforce Consulting Companies can unlock the true power offered by Salesforce to deliver success for students, faculty, and staff.

Girikon is a Gold Certified Premium Salesforce Consultant, with experience across multiple continents on Salesforce Implementation.

About Author

Indranil Chakraborty

Indranil is a technology enthusiast with over 25 years of experience in project management, operations, technology and business development. Indranil has led project teams in egovernance, business process re-engineering, product development and worked with Government and Corporate customers. Indranil truly believes in the power of technology to drive productivity and growth for teams and businesses.

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