How is Salesforce Lightning transforming business around the world?

March 1, 2022
Indranil Chakraborty

Table of content

- How is Salesforce Lightning transforming business around the world?

How is Salesforce Lightning transforming business around the world?

Lightning is more than a new user experience. It’s the next level of Salesforce that everyone wants. A framework designed for agile customization, Lighting give users access to an eco-system of pre-built apps and components. Now sales reps can be more productive, with everything they need in one place. With Einstein lead scoring and insights they can sell smarter, make calls, or leave a pre-recorded voice mails, at every customer touchpoint right within Lightning. Managers can see how their business is progressing at each stage. With Einstein powered search, they can limit results finding exactly what they need. And when you need something more, your teams can collaborate to deliver. With the Lightning framework, pages are made up of components, developers can use pre-built blocks of code to quickly create new components, admins can drag and drop those components, re-using them on any page. They can even find hundreds of lightning ready apps and components on the AppExchange. All of this designed to empower you to take your business to the next level saving on development costs and making your employees happy. Because happy employees make happy customers.

Drive productivity, deploy apps quickly, and work smarter with Lightning.

Let’s look at the use case benefits of Lightning

For Admins

Transition at Your Own Pace

Selectively roll out the Lightning Experience to a subset of your users. Launch with a pilot group, say of salesforce champions, collect feedback, fine-tune things and initiate the next group of users.

Get access to onboarding resources at your fingertips

Salesforce has many onboarding features integrated into the lightning experience. And Salesforce Classic users can access these features to work smarter and faster from within the platform.

For Developers

Flow with innovation.

There’s no need for code. Effortlessly build integrated workflows in Slack to work faster. Enable auto execution of complex processes on the Salesforce Platform.

CLICK TO BUILD

Digitize and innovate fast with tools to build apps and workflows.

Deliver smart and engaging customer experiences in an agile framework that responds to dynamic business needs. Leverage AI to create smart apps that are connected to your Salesforce data. Get access to AI driven answers to queries and recommendations to drive growth and productivity.

DEPLOY WITH CONFIDENCE

Build on a trusted platform.

Design digital experiences with built-in security. The Salesforce Platform lets you seamlessly integrate disparate data sources with API-driven services and event-based interfacing. Deploy your apps faster with simplified development environment and open technologies on a fully managed scalable platform.

EMPOWER EVERYONE

Adapt to change and embrace learning.

Empower your teams to deliver engaging and transformational digital experiences easily using responsive, customizable components and services. Foster collaboration across devices with a unified model. And enable all team members to acquire new skills they to drive growth – personally as well as for the organization.

INNOVATE AND SCALE WITH HYPERFORCE

Grow your business on a trusted platform.

Hyperforce is the next-generation infrastructure architecture of Salesforce. It securely and reliably delivers Salesforce products and services on all major public clouds — allowing you to drive customer success by scaling your apps to new geographies.

For Business Users

The Lightning Experience makes business users more productive with a new, intuitive and fast user experience.

For IT Teams

AUGMENT SALES AND SERVICE FUNCTIONS FOR ANY DEPARTMENT.

Create apps across departments – HR, legal, marketing, finance, and so on. Give users the apps they need to be more productive.

Automate business process across every department
Give users a unified view of the customer
Connect all constituents with faster app integration

DIGITISE WORKFLOWS BY TRANSFORMING SPREADSHEETS INTO APPS.

Drive a turbo charged CRM experience by enhancing core services riding on artificial intelligence and application integration.

Add predictive capabilities to apps
Easily integrate data from external databases, systems and applications
Build custom-branded mobile apps

BUILD APPS THAT TRANSFORM THE CUSTOMER EXPERIENCE.

Wow your customers with smart, personalised apps built on Herokuthat meet their needs for real-time purchase, service, and engagement.

Embed artificial intelligence and IoT
Integrate Salesforce and third-party data
Create awesome apps in any coding language

Benefits of the Lightning experience.

CUSTOMISE SALESFORCE FOR YOUR BRAND

Customise and brand Salesforce your way with myLightning. Deliver an experience that aligns with your business. Customize the UI with colours, themes, and branding elements effortlessly, and personalise content for users.

BOOST PRODUCTIVITY

Put your sales process on the Lightning expressway.

Selling fast comes naturally on Lightning. Sales reps can manage pipelines and projects with just a few clicks.

DEVELOP APPS FASTER

Build apps with record breaking ROI.

Build and deploy apps for anything, fast, with easy-to-reuse code across components. Deliver trail blazing ROI for your business.

DO MORE, FASTER, WITH APPEXCHANGE

Perfect your digital transformation. Customise with components and apps.

Get access to over 500 apps and 300 components to extend the platform for everyone. Install in minutes. Customise with just a few clicks to align with your unique business goals.

WORK SMARTER WITH ARTIFICIAL INTELLIGENCE

Meet Salesforce Einstein — your personal data scientist.

Get the power of AI. Identify and work on the best leads with Lead Scoring, uncover the sales strategy with Opportunity Insights, and use data Activity Capture to leapfrog data capture.

With Lightning, AI helps you to:

Discover insights
Predict outcomes
Recommend best next steps
Automate tasks

Discover myLightning. Customise apps to augment any business need.

Image Source – salesforce.org

Power App personalization with Lightning App Builder.

Build apps with a library of easily configurable components that let you create pages and responsive apps by simply dragging and dropping. You can even add custom themes and custom brand your experience.

Drive productivity with Process Builder and Lightning Flow.

Transform complex processes into apps easily with Lightning. Drive productivity for every aspect of your business with point-and-click workflow tools.

Build custom digital experiences fast with Lightning.

Connect your apps, data, and workflows with external stakeholders. Integrate content and data and personalise the experience. Deploy in an agile framework with an ecosystem of prebuilt themes and components.

Build apps faster with Lightning Components.

Use the power of Lightning Components to scale development rapidly.

To summarise, Salesforce Lightning is the World’s No.1 CRM reimagined. It is deigned to turbo charge your productivity empowering you to wow your customers.

Want to know more about how to start building apps to transform the way you do business with Lightning?

Contact one of our reps today to assist you.

About Author

Indranil Chakraborty

Indranil is a technology enthusiast with over 25 years of experience in project management, operations, technology and business development. Indranil has led project teams in egovernance, business process re-engineering, product development and worked with Government and Corporate customers. Indranil truly believes in the power of technology to drive productivity and growth for teams and businesses.

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Being our first time hearing of Salesforce, Yiannis and Mokshith really helped us get our head around what it is and what it's capable of doing. We came to them with many problems we needed solved for our Advocacy Service, and we were able to get an outcome that works great for our needs. Our day-to-day operations have been streamlined by cutting out a lot of back and forth to the students using our service with a tailor-made form that addresses all the information we require upfront, rather than later through many emails. Compared to the system we were using previously, Salesforce and Girikon together, allow us infinite opportunities to improve our service. We are continuing to work with Girikon for other projects our broader business needs and are sure the outcomes will be successful too.

Maddison Federico, Student Engagement Manager, La Trobe University Student Union

The team are engaging and knowledgeable of the product. They are capable of providing advice and recommendations for “non-technical” people 😊. The team are responsive and continue to support us on our Salesforce journey, no matter how big or small the question. We look forward to continuing to work with the team.

Katrina Bye, Commercial Operations and International Manager, The Gordon

Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.

Jenny Davidson, CEO, Council of Single Mothers and their Children

Girikon was excellent in suggesting and implementing what’s a simple process but actually has a number of underlying processes that we now use to better forecast and report over time. If I were to say, there’s probably Agile project management at its finest.

Carmelo Pellizzeri, Director of Revenue Operations, Maropost

As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon were excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.

Rob Corner, National IT Manager, Morling College.

Girikon's attention to detail and willingness to find integrated solutions with our existing platforms was outstanding. The level of resources they provided to the engagement always made us feel prioritized as a client and kept the project on track. Overall it was the quality and level of project management that stood out across the engagement to make it so successful.

Bevan Nicholson, CEO, Hendry

Our experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks Girikon!

Maheen Iman, Marketing Manager, GIM Foundation

Thanks so much to everyone on the team for getting Phase 2A completed on schedule.

I appreciate the cooperative spirit and the attention to detail that enabled us to streamline the entire process in order to achieve success and to meet our goals.

I couldn't be more thrilled to work with such a terrific group of people, and I'm looking forward to working with you on the next 2 phases of the project!

With many thanks,

Cesar Muradas, Education Centre of Australia

Very happy with Girikon, as they finish the project working us a team and they got really engaged with our needs and specifications. The communication was excellent and i am more then happy to recommend Girikon to anyone for salesforce projects. Keep up the good job!

JGeorge Gkoumas, Specialist Technician, eduSTAR.TSS | Information Management and Technology Division Bannockburn P12 SC

Girikon have provided a great 'end to end' solution with a minimum of fuss and hassle. The iterative manner by which the project evolved has ensured a 'fit for purpose' outcome. Thank you!

John Mitchell, CEO Delta Gymnastics Group.

“Outstanding Communication”

Jack Socratous, National Product Support, Training & Marketing Mgr, Komatsu Forklift Australia Pty Ltd

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.

Ali Abbas, Salesforce Administrator, Melbourne Market Authority

Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.

Chris Cadden, Sales Manager, DreamCourts

The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.

Beau de la Garde, Client and Operations Lead, Impact Investment Group

Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.

Sinead Monaghan, Community Development Officer, Kwinana Early Years Services

Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with..

Jennifer Galea, Finance Manager at Freemasons Victoria

The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!

Daniel Gourley President – 5WM

From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.

A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!

Mark Homer, CEO, GNGF

We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious “plug-and-chug” work, helped us to innovate new processes, and allowed us to focus on helping our clients.

Joe Brodar, Development Strategist, GNGF

We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.

With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.

Chris Baek, COO, K.K. GoGo World

I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date

Erin Macdonald, Broker Support Officer, YAKKA FINANCE

Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.

They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon

Daniel Hibbert, Commercial Director, DIGITARY