HubSpot Expands Access to Breeze Customer Agent

As an outstanding CRM platform, HubSpot has helped businesses build deeper and more meaningful connections with their customers. This commitment was further advanced with the launch of Breeze AI. One of its key features, the Breeze Customer Agent, has already had a remarkable impact by transforming customer service experiences through intelligent, real-time support. Today, thousands of Service Hub users rely on Breeze to resolve a significant part of support conversations autonomously, with some businesses seeing resolution rates as high as 80%. Besides customer support, HubSpot clients are now using Breeze to handle marketing and sales inquiries as well. In fact, Breeze is demonstrating its value at every touchpoint of the customer's journey. Businesses can turn to HubSpot Consulting Firms to stay informed about the latest releases and updates from HubSpot.

Expanding Breeze Access Across All the Hubs

HubSpot recently announced that starting June 2, 2025, the Breeze Customer Agent will be available to all Pro and Enterprise customers across all the Hubs, including Sales, Marketing, Operations and more.
Breeze Customer Agent will be accessible through the HubSpot Credits system, a flexible, usage-based model that many customers already use with Breeze Intelligence, which is an AI-powered data enrichment tool. This rollout also signals the beginning of a shift toward hybrid pricing that combines seats and credits for expanding their portfolio of AI products.

Here’s What to Expect

To help customers get started, HubSpot provides monthly credits in its Pro and Enterprise Hub seat-based plans:

• Pro customers: 3,000 credits/month
• Enterprise customers: 5,000 credits/month

These credits allow customers to immediately activate and use Breeze Customer Agent. Additional credits can be purchased in capacity packs starting at just $10 for every 1,000 credits, as customers’ needs scale. This scalable, pay-as-you-grow approach ensures foreseeable costs, greater flexibility, and more control over your AI investments, making it easier than ever to drive smarter customer engagement with Breeze.

Transition Timeline for Existing Service Hub Customers

To support a seamless and hassle-free transition, HubSpot allows all existing Service Hub customers to retain access to Breeze Customer Agent under their current model until August 4, 2025. After this date, they will shift to the new credit-based pricing system.
What’s Next for AI at HubSpot

Offering Breeze Customer Agent Via HubSpot Credits is just the beginning. As additional AI agents and features gain traction and prove their value, HubSpot plans to expand this hybrid pricing model (combining seats and credits) across more of the HubSpot platform. HubSpot’s approach is rooted in a simple principle: prioritise delivering real and tangible value to customers, followed by associating monetisation to actual usage and proven results. HubSpot empowers businesses to deliver exceptional customer experiences by unifying customer-facing teams on a single platform. With AI-powered engagement hubs, a Smart CRM, and a huge ecosystem of hundreds of Marketplace integrations, HubSpot provides the tools needed to connect and grow. This is further supported by a vibrant community and a wealth of educational resources. Partnering with a certified HubSpot Implementation Partner is key to unlocking the full potential of th