Salesforce Technical Lead

1. The Advert

Are you experience and qualified Salesforce Technical Lead? Do you get a kick out of finding solutions to complex problems and seeing a glowing smile from your customers and team?

At Girikon we are delighted to announce a position that just might suit you. Girikon is looking for a Salesforce Technical Lead to join our growing global IT consultancy company with a focus on the rapidly growing APAC region.

2. The Role

We are looking for an experienced, passionate, and driven Salesforce Technical Lead to be part of our Australian and New Zealand Salesforce Consulting team.

Girikon’s ethos and commitment to our people provides a perfect platform to grow and learn. The successful candidate will be supported and encouraged to participate in various training programs to further develop their skills and knowledge. Girikon invests in this training for the individual so that they are recognized through certifications and training programs.

The successful candidate will be a pivotal member of the presales and implementation teams designing technical solutions with clients. Therefore, having Salesforce platform knowledge and experience is essential requirement for the role to ensure our clients are presented and delivered a simple, effective, and user-friendly solutions.

You will work across a range of industries gaining invaluable knowledge that will help you to understand the different client’s business requirements. As well as direct client engagement you will collaborate with teams’ members including Account Managers, Project Managers, Business Analysts, Software Developers and Quality Assurance Engineers to understand and deliver configuration and customisation required to the Salesforce Platform as a team.

Girikon will require the successful candidate to be a self-starter with a growth mindset and a desire to learn during an increased growth phase of the company.

3. About Girikon

Girikon is an IT consulting and development company, based out of Phoenix, Arizona with development centers in Phoenix, USA and Noida / Bangalore, India and Melbourne, Australia

Girikon is a Salesforce Gold Consulting Partner, HIPAA compliant, ISO 9001 certified and ISO 27001 certified. Along with Salesforce, Girikon also supports its customers on technology platforms such as Java, Microsoft, Oracle, Data Management services etc.

Girikon has expertise in the majority of Salesforce platforms, including Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Salesforce CPQ, Billing, 3rd Party integrations, Force.com development, Lightning Development and Data Migration.

Our network of offices in USA, India, and Australia, allows Girikon to quickly respond customer’s requirements with a balanced resource loading. Girikon has a team of experienced and certified Salesforce Architects, Developers, Consultants, and Administrators. Girikon’s strength lies in Salesforce implementation, customization, development, integration, and support.

4. Key Position Responsibilities

Your responsibility will include the creation of holistic solutions on the Salesforce platform, detailed application design, related documentarian, development, and support of Salesforce related projects. You may need to work in a wide range of technology along with Salesforce for various integrations

Hands-on development of solutions on the Salesforce platform.
Blueprint the technical design for the Salesforce application considering all the functional, technical, non-functional and integration needs of the application
The detailed design of Salesforce projects from inception through production support using of Unified Modelling Language (UML) diagrams, design documentation, and best-practice methodologies
Experience in Salesforce (SFDC) CRM with end-to-end implementation experience and Salesforce.com integration experience including different business systems as well as integration tools
Candidate will be responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.
Expertise in managing discoveries, requirement gathering, and scope definition demonstrated through successful delivery of complex projects
Collaborate with multiple stakeholders to understand the business requirements and deliver with quality
Lead a team of Salesforce developers, provide solutions, technical mentoring, code review, performance tuning and coaching of the development team.
Ability to provide technical support to peers and juniors

5. Key Selection Criteria

5.1 Education and Experience

7 plus years of Salesforce experience including a minimum of two years hands on experience as a Salesforce Architecture
Experience with environment management, release management, source control, Continuous development, and Continuous Integration (ANT, GitHub, Jenkins, Copado or similar)
Undergraduate Degree IT a prerequisite
Salesforce certifications is a prerequisite:
- Administrator
- App Builder
- Platform Develop II
- Experience Cloud
- Sales Cloud
- Einstein Analytics and Discover
- Architecture
Work Experience in previous positions to demonstrate work ethic, great attitude to learn and grow and desire a level of progression
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills
Excellent documentation and problem-solving skills.
Able to multi-task, prioritize, and manage time effectively
Self-motivated and self-directed.

5.2 Technical Skills

Strong development and deployment knowledge of Salesforce Lightning Components, Lightning Experience LWC, Lightning Design System, Triggers, Visual Force, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, Workflow Alerts and Actions, and Approval Workflow
Certified in Salesforce products (Sales Cloud, Service Cloud, Non-Profit Success Pack, Education Data Architecture and Community Cloud)
Integration experience using both web-based technologies (Soap, Rest) and Integration/Middleware tools such as Informatica, Jitterbit and MuleSoft
Must have hands-on experience demonstrating Salesforce functions and features
Perform analysis with key stakeholders to determine the project scope
Experienced in the use of Agile development ways of working
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Jira

5.3 Competencies/Values

Ability to work in a start-up-like culture and work with shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to complete projects successfully
Persuasive, encouraging, and motivating
Excellent negotiation and conflict resolution skills
Flexible during times of change
Ability to understand the different communication styles of team members

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Being our first time hearing of Salesforce, Yiannis and Mokshith really helped us get our head around what it is and what it's capable of doing. We came to them with many problems we needed solved for our Advocacy Service, and we were able to get an outcome that works great for our needs. Our day-to-day operations have been streamlined by cutting out a lot of back and forth to the students using our service with a tailor-made form that addresses all the information we require upfront, rather than later through many emails. Compared to the system we were using previously, Salesforce and Girikon together, allow us infinite opportunities to improve our service. We are continuing to work with Girikon for other projects our broader business needs and are sure the outcomes will be successful too.

Maddison Federico, Student Engagement Manager, La Trobe University Student Union

The team are engaging and knowledgeable of the product. They are capable of providing advice and recommendations for “non-technical” people 😊. The team are responsive and continue to support us on our Salesforce journey, no matter how big or small the question. We look forward to continuing to work with the team.

Katrina Bye, Commercial Operations and International Manager, The Gordon

Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.

Jenny Davidson, CEO, Council of Single Mothers and their Children

Girikon was excellent in suggesting and implementing what’s a simple process but actually has a number of underlying processes that we now use to better forecast and report over time. If I were to say, there’s probably Agile project management at its finest.

Carmelo Pellizzeri, Director of Revenue Operations, Maropost

As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon were excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.

Rob Corner, National IT Manager, Morling College.

Girikon's attention to detail and willingness to find integrated solutions with our existing platforms was outstanding. The level of resources they provided to the engagement always made us feel prioritized as a client and kept the project on track. Overall it was the quality and level of project management that stood out across the engagement to make it so successful.

Bevan Nicholson, CEO, Hendry

Our experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks Girikon!

Maheen Iman, Marketing Manager, GIM Foundation

Thanks so much to everyone on the team for getting Phase 2A completed on schedule.

I appreciate the cooperative spirit and the attention to detail that enabled us to streamline the entire process in order to achieve success and to meet our goals.

I couldn't be more thrilled to work with such a terrific group of people, and I'm looking forward to working with you on the next 2 phases of the project!

With many thanks,

Cesar Muradas, Education Centre of Australia

Very happy with Girikon, as they finish the project working us a team and they got really engaged with our needs and specifications. The communication was excellent and i am more then happy to recommend Girikon to anyone for salesforce projects. Keep up the good job!

JGeorge Gkoumas, Specialist Technician, eduSTAR.TSS | Information Management and Technology Division Bannockburn P12 SC

Girikon have provided a great 'end to end' solution with a minimum of fuss and hassle. The iterative manner by which the project evolved has ensured a 'fit for purpose' outcome. Thank you!

John Mitchell, CEO Delta Gymnastics Group.

“Outstanding Communication”

Jack Socratous, National Product Support, Training & Marketing Mgr, Komatsu Forklift Australia Pty Ltd

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.

Ali Abbas, Salesforce Administrator, Melbourne Market Authority

Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.

Chris Cadden, Sales Manager, DreamCourts

The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.

Beau de la Garde, Client and Operations Lead, Impact Investment Group

Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.

Sinead Monaghan, Community Development Officer, Kwinana Early Years Services

Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with..

Jennifer Galea, Finance Manager at Freemasons Victoria

The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!

Daniel Gourley President – 5WM

From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.

A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!

Mark Homer, CEO, GNGF

We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious “plug-and-chug” work, helped us to innovate new processes, and allowed us to focus on helping our clients.

Joe Brodar, Development Strategist, GNGF

We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.

With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.

Chris Baek, COO, K.K. GoGo World

I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date

Erin Macdonald, Broker Support Officer, YAKKA FINANCE

Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.

They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon

Daniel Hibbert, Commercial Director, DIGITARY