Salesforce Partner Salesforce Support Case Study

The Client is Australia’s largest wholesale fruit, vegetable, and cut flower markets, and is also one of the six central fresh produce markets. Operating from a purpose-built facility on a 70-hectare site, the Market provides a critical link between the growers, wholesalers, retailers, and the fresh produce supply chain.

More than 5,000 businesses use the Market as a base for buying and selling fresh produce in the early hours of the morning for distribution across Victoria and Australia. Over 1,800 individual fruit and vegetable buyers, representing independent greengrocers, supermarkets, restaurants, and food processors, source their produce directly from the Market. Many more receive deliveries and consignments from the Market.

Up to 120,000 square meters of warehousing space provides for the integration of supply chain logistics within the Market itself and is the largest warehousing precinct of any central market in Australia.

The client’s Salesforce support scope was to address the pain areas identified by the users to ensure business continuity and revenue impacts. The following issues that were critical for all the customers, partners, and self-service portals were identified.

• First Bill Date should be the 1st of the previous month of the start date.
• The ‘I’ information is not flowing through the new Line created.
• To remove the 1000 limit for Products: CARD and ABC Renewal.
• Review the code and test coverage.

The second issue is related to the price increase contract end date, which needed to be correct before the contract renewals could be processed. The date was generated based on contract renewal date logic however the client identified an issue with the data.

• Access card contract “Billed to date” was incorrect and had to be updated before contract renewals could be processed.

Girikon provided the Client with ongoing support to ensure that the production Salesforce Org is supported throughout the year and during the high activity periods and business continuity.

The following solutions were implemented to support the Client throughout the year end process:

• Standardisation and alignment of Renewal Start and End dates for all of the wholesaler’s tenants
• Populated the description field of the new line item from the description field of the previous line item from which value is inherited.
• Changed the page and list holding component to see all records.
• The end date is aligned to the ‘Billed To date’, and the contract is updated successfully.
• Resolving code issues by reviewing code written by incumbent partners and improving test coverage.

The client team was able to process the contract renewals on time without the need to manually update each of the 8,500 contracts which saved approximately 3-4 weeks of manual data entry.

As a result of all the excellent service, work ethic, effort, and features developed, the final product turned out to be phenomenal while meeting the needs and expectations of our Client. The Salesforce Support provided to the Client helped build a long-lasting business relationship while ensuring that the customer is supported throughout the engagement.

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We will definitely hire them again for any future projects.

Salesforce Consultant