Flexible and reliable Salesforce Support in Australia
If you are searching for Cost-Effective Support Services, your search is over!
Choosing Girikon as your Salesforce Support Services Partner, will ensure the implementation wrinkles are ironed out. The Girikon team will work collaboratively with you to tailor a fit for purpose service model using qualified and experienced Salesforce Administrators. Let us take care of your Salesforce org. with a highly responsive and lightning speed resolution management of issues and changes.
Girikon has an excellent track record when it comes to Salesforce Consulting, Custom Development, Implementation, Migration and Integration. In additional to these services, we also offer Salesforce ongoing System Administration and Support that is cost-effective and takes the worry out of managing your Salesforce org with the added benefit of freeing up time for you and your team to focus on value-add tasks.
Girikon is a Salesforce Consulting Partner and our goal is to provide every customer a cost-effective quality service. Check out our five-star testimonials and references learn more
We are flexible and offer an excellent support model that suits your organisation. We take care of everything!
Girikon has developed a System Administration and Support packages to assist clients to optimize their solution and increase return on investment, migrate risks associated with security, data integrity, loss of knowledge, plus assess the impact of Salesforce release and make recommendations relating to new and retiring features.
Let us take the worry and effort out of administrating and supporting your org.
From $45 / hour
$1500 / month
$1800 / month
Try our most flexible Salesforce System Administration and Support Service. Pay as you go at competitive rates. We will assist you with System Administration and specialist services to Jump Start your journey using the Salesforce Platform.
With the pool of highly qualified, skilled and experience consultants, we start the engagement by conducting knowledge transfer. Then you will have an option to request support on an Adhoc bases.
No upfront payment, or long-term commitment required.
Suited for any size organisation who require Salesforce System Administration and Support at any time.
Entry level structured support and administration package to suit most businesses to ensure your Salesforce Products, Data and Integrations are maintained over the longer term.
The Cruise package provides the support your Organisation needs with a hassle-free annual allocation of up to 420 hours of highly qualified, skilled and experience consultants assigned to your Organisation for continuity.
Suited for organisations with a bedded down platform who are looking for consistent support and administration services.
High level support and administration package to suit businesses who are focused on growth and taking advantage of all that the Salesforce Platform has to offer.
The Accelerate package provides with an annual allocation of up to 640 hours of highly qualified, skilled and experience consultants for all your needs
Suited for organisations pushing the Salesforce Platform boundaries and looking for a long-term Salesforce assist with their growth ambitions.
Our Salesforce Support and Administration packages include the following:
The System Administration and Support packages start with Jump Start for up to a 3 month period, or fixed term agreement ranging from $1,500 to $1,800 per month for a 12 month period. Termination with 90 days-notice period.
Third-Party Application Management
Monthly allocation of hours for above
Girikon Service Portal will be set-up.
Service Portal user account
(additional users can be provided with access at an additional cost).
Activity, status, and service level reporting
Account Management scheduled meetings
Response service level targets
Salesforce Specialist Service
Defect / Bug resolution
Support questions and queries
Support issue resolution
Minor enhancements (less than 40 hours)
Major enhancement (greater than 40 hours)
Monthly allocation of hours for above
Knowledge transfer workshop & documentation
Business process review and recommendations (up to 8 hours)
Data validation review and recommendation (up to 12 hours)
Impact assessment of Salesforce releases including recommendation (up to 8 hours)
Salesforce Support and Administration Key Activities
The following activities are included in the Salesforce support requests are listed below.
These can be updated upon discussion with the you to meet your business needs:
Support work includes configuration changes, Salesforce Administration.
System Administration activities including user set-up, permission and profile management.
Bug fixes and issue resolution.
Mobile App Support.
Manage existing third-party application integrations.
Major enhancements – An enhancement is classified as major where the analysis and development effort is 40 hours or greater. Major enhancements will fall outside the monthly / yearly allocated support hours. Major enhancement will be invoiced based on actuals and hourly rates listed below:
Girikon guarantees a high Salesforce adoption rate!
A high end-user adoption rate is considered an industry wide key performance indicator (KPI) for Customer Relationship Management (CRM) implementations. A high adoption rate is the benchmark for Salesforce Implementations.
Girikon’s Salesforce Support team offers comprehensive training and help desk services to ensure organisation wide adoption.
Why Choose Us Girikon as a Salesforce Support Partner
Cost Effective Salesforce Support Model:
Girikon’s models are designed to ensure a cost-effective quality outcome. We maintain the highest level of quality with a significant cost reduction in comparison to our competitors using other support models.
Quality with On Time Delivery:
Girikon is an ISO 9001 certified organisation, we are committed to high quality delivery and outcomes. We strive for continuous improvements and providing exceptional service to all clients.
Girikon’s team comprises of 170+ quality Expert Consultants, dynamic and qualified professionals. We have the experience with leading Technology Platforms and industry experience. We boast more than 100 individual Certifications.
We are proud of our Strong Customer Testimonials across the world for a variety of customers. Girikon have already delivered over 400 Salesforce projects on time and on budget.
Specialised and Simplified Salesforce Integration Services
Are you looking for an Integration specialist? Does your search end when you find a partner that carries the necessary tools, skills and knowledge?
Your search ends as Girikon’s certified consultants understand the technology platforms you use. Girikon will assist you to build an effective digital transformation strategy!
Girikon is an Implementation Partner who understands that there is a rapid increase of cloud / mobile / social platforms. Business owners are often left to their own resources to develop a seamless solution for their organisation.
Our Salesforce Integration Services are cost-effective! Our Integration Consultants assist with bringing together a solution across multiple applications and technology platforms.
Girikon set itself apart by believing in delivering only scalable and simplified solutions at a competitive cost.
When our Salesforce Integration Consultants deliver a scalable solution, they ensure both internal and external systems are seamlessly integrated.
Once you integrate Salesforce the solution provides a collaborative experience and the data flows are streamlined and real time.
Girikon’s Salesforce experts ensure effective governance is achieved across all business processes.
Girikon’s Salesforce Integration Services Team are experienced using Middleware and Connectors Technology
Middleware technologies are critical when connecting with legacy systems, cloud, SaaS applications, and ERP and CRM.
As a Salesforce Integration Company, we have extensive experience with Middleware Technologies that eliminate complexities. Girikon ensures a right mix of integrations between each system. Girikon will take accurate data formats and protocols into consideration.
Connector Technology enable seamless and highly effective two-way communications.
As Salesforce Integration Partner we take advantage of our experience in creating custom Connectors and Adaptors.
We also design and develop custom data integration tools to meet the business requirements. Integration Strategies
In this digital age, organisations should be shifting focus from APIs to a Strategic whole solution approach. This will to increase the value in services, increase user efficiency and get ahead of the competitors.
Our Salesforce Integration Consultants work with customers to develop a whole solution approach. Girikon takes into consideration multiple API technologies and Integration Platforms. Girikon then designs and plans a custom integration bespoke to each customer.
Girikon ensures our customers are the winners because they provide solutions to a set of unique challenges and requirements.
Why Distinguishes Girikon from other Salesforce Integration Partners
Cost Effective Model:
Girikon’s Integration Services delivery model is cost-effective where quality outcomes are guaranteed. Girikon sets up for customer success. Girikon’s maintains a high standard when it comes to implementing its delivery practices.
Quality with On Time Delivery:
Girikon is ISO 9001 and ISO 27001 certified which is a commitment to quality and security. We always aim high when it comes to delivering quality outcomes. Our focus in on continuously improving and providing exceptional services to all customers large or small.
Girikon’s Certified Consulting team comprises of 170+ of the most dynamic, qualified and professionals with highly relevant experience. Girikon’s experience with 3rd party applications and Technology Platforms is an advantage when it comes to Integration.
Girikon hold 80+ individual Certifications and our five-star Customer Testimonials across the globe makes us proud. Girikon is a Salesforce Integration Company and has delivered many Salesforce CRM Projects as a Systems Integration Partner. Ask us about our experience and case studies.
Transform Your Business Using Our Salesforce Implementation Services
Girikon, a Salesforce Consulting Company based in Australia, offers Salesforce implementation and customisation services to meet the specific needs of organisations. Our implementation services include configuration, migration, integration, and support for businesses across various industry verticals. Our team of Salesforce implementation experts help organisations with business plans and strategise to achieve the most effective implementation. Apart from this, our experts follow a step-by-step delivery model that eliminates bottlenecks and complexities.
Girikon delivers simple user friendly solutions
An effective implementation speeds up workforce productivity, augments customer collaboration and satisfaction. With years of experience in CRM development, we strive to provide our customers with quality and cost-effective solutions while proactively managing risks during the implementation process.
As a reliable Salesforce implementation partner, we understand that the key to successful Salesforce implementation lies in proper and planned Implementation. We not just understand your business precisely but also suggest the right improvements to your business processes. Ultimately, to ensure the user adoption of the Salesforce products and provide post-implementation support for a smooth transition.
Get In Touch
Our Implementation Approach
The discovery phase plays a crucial role in the implementation journey as all the essential information required for successful implementation is assembled and reviewed during this phase. This phase aims to identify potential gaps and risks to formulate a suitable implementation strategy while covering the challenges of the current system. At Girikon, we lay out the roadmap for successful CRM implementation while offering innovative and cost-effective solutions.
Once all the critical data about the implementation process is gathered, required customisation and configuration are applied. This is followed by planning the methods for best integration and data transfer to offer a perfect solution. Quality Assurance engineers at Girikon closely test the entire system and functionality ensuring that the solution is simple and easy to use without issues before going live.
At Girikon, we follow a phased approach to solution delivery. We develop a solution that works in agreement with your requirements while keeping the project cost under control.
Once the employees have adopted the new system, it is ready to be launched. Experts at Girikon roll out the new Salesforce solution to make it available to the users. We also offer on-demand hyper support and maintenance services.
Stages of Salesforce Implementation:
Salesforce Managed Services, Training & Documentation
Girikon provides a warranty period of two weeks in which non-compliant issues are identified and fixed with no additional costs. As a top-rated Salesforce implementation partner, the support services team at Girikon provides ongoing support and maintenance depending on their Support Engagement Model post the warranty phase. Through our continuous improvement program, we ensure that the Salesforce services are world-class.
We provide ongoing training to our customers with in-depth knowledge of the Salesforce platform depending on their business needs.
Click here to learn more about our cost-effective and reliable Support Service.
Why Choose Girikon as Your Salesforce Implementation Company?
As one of the top providers of Salesforce implementation services, we have successfully delivered multiple Salesforce projects and have helped businesses transform themselves. Here’s what sets us apart:
Our tried and tested delivery model ensures a quality, cost-effective, and successful outcome. We always maintain a high level of vigilance to ensure complex processes are automated, which in turn delivers significant cost savings compared to our competitors.
Quality with On-Time Delivery:
Being an ISO 9001 and ISO 27001 certified company, we are committed to the quality and security of your data. We strive for high-quality delivery and outcomes and focus on continuous improvement to provide exceptional service to our clients.
Our team comprises 170+ dynamic & qualified implementation consultants. Besides having vast industry experience, these professionals have experience working with different technology platforms. We take pride in the accreditations & certifications achieved by us.
Girikon Salesforce Consulting Partner has delivered 400+ Salesforce Projects as a Systems Integration partner and Salesforce Specialist.
Schedule a free consultation
An excellent choice for your Salesforce Development Services
Girikon are an excellent choice to be your Salesforce Development Partner. We are a Software Development Company and will meet your requirements with the following services:
Girikon’s experienced Salesforce Developers and Architects ensure your Salesforce Implementation is made simple, more automated and less onerous.
Girikon’s delivery approach provides you with flexibility. It is your choice as to how to establish a balance between an onshore and offshore development model.
Girikon is Salesforce Development Company which provides you with the assurance of accelerated delivery timelines. This always leads to huge reductions in costs and Time-to-Market.
Girikon a Salesforce Development Company gets Salesforce Customisation right the first time
Girikon’s offshore Salesforce Development Services team have a unique combination of Apex and Visualforce skills and experience across industries. We are innovators and are constantly striving to automate and streamline the solution ensuring efficiency gains. Our team can simplify even the most complex business processes. Girikon’s goal is to assist you to uses the full potential of the Salesforce CRM. Girikon will also show you how best use Salesforce’s established features.
Girikon have years of experience developing custom features through our onshore / offshore development team. Girikon’s team have the right skills and attitude to enhance standard Salesforce applications. Girikon delivers enhanced custom solutions at a competitive costs.
Develop a Business Strategy and Execute with Girikon
Girikon’s approach is to assist with the development of a Salesforce CRM Adoption roadmap. A clearly defined Strategy including Transformation and Change Management approach will bring you success. Girikon guides you to engage with customers, employees and ultimately transform the way you do business. Our methods are guaranteed and can redefine business practices with the aid of a software solution to meet your goals.
Girikon is not matched with the depth and breadth of Salesforce Consulting Expertise. Girikon has proven experience in implementing solutions for businesses in any industries. Our application development services easily translate your business requirements or pain points into real outcomes and real solutions. These solutions extend the boundaries of possibly, drive innovation in your business and provide positive results for your bottom line.
Salesforce Integration Services
Girikon’s offshore Salesforce developers are equipped to assist enterprises integrate their systems with the Salesforce CRM solution. This could be cloud computing or on-premise applications using both cloud APIs and/or middleware e.g. MuleSoft.
Girikon undertakes an end to end Discovery Phase to understand the intricacies of the future solution aligned with the business process. Our Salesforce Architects then assess, design the customised integration and Girikon’s Implementation team then implements by the following steps:
Design and development of cloud computing APIs or middleware integrations
Develops and deploys the integrations
Conducts integration quality tests
Then monitors and managers the integration solution to ensure it is to the satisfaction of the customer
Enhance integrations as required
Salesforce Data Management
Girikon’s Offshore Development team has experience and are well-equipped to undertake the most complex Salesforce Data management projects.
Girikon’s Salesforce Data Management services includes data extraction, data cleansing, data de-dup, standardisation and validation. Custom solutions for other databases are also achievable. The result being a data import to your Salesforce platform. Girikon has many years’ experience and provide innovative solutions, data stewardship and delivers a quality result.
Salesforce Mobile App Development
Girikon’s Salesforce Apps are listed on the APP exchange and some custom built according to your requirements. These APPs are 5 star rated and listed on the Salesforce APP exchange.
With the development of Mobile APPs, Girikon assists you in opening the doors of business possibilities and opportunities. Our Salesforce App Consultants combine the Salesforce.com platform with powerful mobile technology presence.
Girikon will empower your business with seamless, scalable, and a secure mobile ecosystem for your sponsors, executives, employees, and partners.
Girikon’s Salesforce Implementation services include:
Consulting Partner for Salesforce
We listen, we explore and get a clear understanding of your business, systems in use and Salesforce CRM products. Girikon understands your vision for the future, your targeted client base and the current and anticipated traffic volumes. We develop business process maps, use case scenarios and understand your budgetary constraints.
Girikon’s Salesforce Consultants recommend a Salesforce adoption strategy, innovative solutions and a licence packages suiting your users, products and budget.
Sales & Service Cloud Implementation
At Girikon we believe a successful sales strategy is what help convert your opportunities. An effective customer service strategy alternatively assists in the retention of customers.
With this in mind:
Salesforce Sales Cloud makes the difference in engaging to prospects and customers.
Salesforce Service Cloud enhances your capabilities to improve service productivity and excellent customer services.
Our expert consultants will setup, configure and customise the Sales & Service Clouds and ensure they are the businesses supporting pillars. The solution will then be automated and optimised through business workflows taking into consideration roles, approvals and correspondence templates. Custom reports and dashboards can be very effective and provide you with holistic insights into your business.
Why Girikon as your best choice Salesforce Development Partner?
Girikon’s Salesforce Developers work onsite and offshore. We are proud of our 5-star testimonials from our many and varied customers. Girikon’s development experience is over 150,000 days in Salesforce Projects including implementation, integration, migration, customisation and Force.com development.
Girikon’s delivery model is guaranteed to ensure you a cost-effective and quality outcome. Our onsite Salesforce Consulting Services are supported by our Offshore Development Team. By combining these onshore and offshore models Girikon ensures there is flexibility and will always meet your requirements.
We maintain a high level of quality with the cost advantage in comparison to our competitors using a similar model. Using a 100% offshore team is rewarding for you with the ability to grow the team instantly as the need arises.