salesforce consultants

Non-profit organizations have to deal with multiple challenges to ensure the smooth functioning of their operations. Considering the limited resources and funds, non-profit organizations find it difficult to sustain themselves. Non-profits require incorporating robust software to help them manage their day-to-day functions, including fundraising, administration, donor relations, marketing, accounting, and more, to maximize their outreach, donor engagement, and productivity. Industry insiders consider technology fundamental to running a successful non-profit organization. They are selecting solutions that allow for scalability and flexibility when forming internal and external relationships. Today, non-profit organizations with numerous chapters adopt CRM software like Salesforce to achieve operational efficiency by eliminating data silos. Implementing such software will help non-profits consolidate data from multiple sources, thereby creating a single source of truth that would help maximize fundraising effort and improve impact reporting and productivity.  So, as a non-profit entity, if you have made up your mind to implement Salesforce, then make sure you take into consideration the following best practices that will help achieve a streamlined and successful deployment: Create an Implementation Strategy: Your implementation plan should chalk out the aspects that need to be outsourced and those that can be handled in-house. It is essential to associate with a certified Salesforce consultant who can assess the needs and prioritize what and when to implement, besides building and implementing the solution. For non-profits, a phased roll-out approach can be beneficial, especially when they lack sufficient internal resources. It is also important to engage someone who can easily manage the platform post-implementation. In an ideal situation, you'll have already set up communication accountabilities along with critical leadership post-implementation operations.    Find the Appropriate Partner: It isn't easy for Non-profits to implement Salesforce without the support of a reliable partner who has expertise in setting up and tailoring the CRM as per the specific needs of an NGO. On the other hand, partners find it difficult to do their job without any support from an internal leader. Therefore, it is essential to zero in upon partners who better understand your organization's unique needs and values and carry ample experience.  Provide Early Training: One of the biggest threats to technology adoption stems from a failure to deliver timely and personalized training. It is essential to provide practical training followed by regular updates before introducing a new solution. It's necessary to invest in the ability of your team to use the platform before launching Salesforce so that a knowledge crisis doesn't occur. Therefore, you invest in training seminars, manuals, video sessions, and peer-to-peer sessions. You should also plan for adoption checks regularly and introduce refresher courses that are personalized to various teams. Display Patience: Since resistance and fear are the byproducts of change management, it's essential to have patience when working towards long-term goals and introducing change. Though Salesforce has the potential to revolutionize the non-profit ecosystem, you can only get desired results if your team members can operate the new system without any hassle. This is where your implementation team and ambassadors can help infuse excitement by remaining patient and focused. It is also essential to provide team members with quick access to centralized support to resolve their queries.   Quick Wrap-up: Having a tool like Salesforce will serve as a single source of truth and help create a connected non-profit. Besides this, the robust CRM will drive performance across your most crucial impact areas. However, it is essential to remember that your organization might have to bear the opposite effect if not implemented correctly. So, make sure you create the right implementation strategy and get in touch with one of the best Salesforce implementation partners. 

Salesforce – a robust cloud-based CRM has garnered much popularity among businesses of different sizes due to the wide array of features, functionalities, and components. Cloud-based CRM has proved immensely beneficial for companies looking to streamline their business operations and enjoy operational efficiency. It helps organizations execute their business operations centrally. Moreover, resources are shared via the internet, and storage is done in the cloud. It makes sense to get in touch with a certified Salesforce consultant to know more about Salesforce implementation. Though small and medium enterprises (SMEs) depend on sales teams to pitch their products and services to new and existing customers with interesting deals, sales teams often fail to attain their original goals due to the lack of flexible, organized, and scalable structure that back their hard work. Since optimization of sales process & streamlined customer service are crucial for any company, SMEs aren’t any exception. This calls for an efficient system that can help businesses streamline their sales process, and Salesforce has the capabilities to transform their needs.  Improved Customer Management: A significant reason SMB’s should consider implementing Salesforce is that it helps capture leads by using the web to lead features and then qualifying those leads. It provides a detailed view of all the customer interactions that has happened in the past while alerting users at the right time for a planned meeting or contact. In other words, Salesforce allows users to understand better the position of their customers and the route they need to undertake to ensure increased engagement and satisfaction.  Smarter Customer Service: Small businesses are pressed for time, and thus it isn’t easy for them to stay on top of customer requests. So by the time businesses realize that an issue has occurred, customers have already left and decided to partner with another business. Salesforce allows companies to implement a chatbot on their website. The bot immediately responds to customer queries and sends alerts regarding the initiation of a conversation. Companies can also access important customer data, which they can leverage to provide great customer service. Insightful Information: Another reason that makes Salesforce CRM an excellent tool for SMBs is that it is cloud-powered. Since all customer data are present in a single place, it becomes easy to access comprehensive details. By utilizing the insights gathered from the information, patterns can be identified, and future trends can be predicted, which can help organizations provide better customer support and increase retention. Scalable Growth: The tools, apps, and software leveraged by businesses might not fit well as the business grows, compelling companies to other devices and software that are scalable. This would entail training new employees, tweaking business processes, and investing. With Salesforce CRM, no such hassles are involved as it is designed to scale with a business.   Affordable: Being a cloud-based CRM, all the expenses related to overpriced servers and architecture is done away. Moreover, businesses do not require hiring employees for system maintenance and support. It is possible to outsource the development, implementation, and support to certified Salesforce consulting partners, reducing the upfront cost considerably. Users can choose from the various annual and monthly subscription plans and user licenses as per their budget and feature requirements.   The Bottom Line: Salesforce is the indisputable leader in the CRM space. Among all the CRM’s available, Salesforce offers the maximum number of features, integrations, customizations along with free and paid mobile apps. So, if you wish to build strong customer relationships while growing your loyal customer base, then you must consider implementing Salesforce within your business ecosystem

 The overall health of a business lies in increasing its sales productivity, which indeed is one of the most powerful metrics for measuring the growth and financial health of a company. Over the years, the sales landscape has changed significantly thanks to the new developments in technology and the shift in ways how customers make purchasing decisions. Apart from this, sales reps are bogged down with activities that have little or nothing to do with selling.   According to statistics shared by the Salesforce State of Sales Report, most sales reps spend 66% of their time on mundane administrative tasks as compared to 34% of their time, which they spend selling.    With so much headwind, how can sales teams be productive? To sustain themselves in this competitive landscape, businesses need to perfect their sales processes by equipping themselves with tools that can improve their efficiency.    What is the need for Integrating Salesforce CRM for Increasing Sales Productivity?  Increasing sales productivity would be difficult if you don’t build a streamlined sales process. Having a proven and defined sales process that too while ensuring that the staff is trained to use it is the first step towards increasing productivity. Investing in a technology infrastructure that can be scaled as per your business needs and growth has become critical for improving productivity. Besides this, real-time insight into the accomplishments of your sales team can help resolve issues related to execution while help takes essential measures to reiterate and improve your sales process.   By integrating a robust CRM system like Salesforce within your business ecosystem, sales efficiency can be increased significantly. Apart from providing you with a single view of all your customer-related data, this robust system can also help you gain insights into past trends, track expenses, create invoices, route orders and pay bills automatically. This will help you get a clear picture of your current business, which in turn will provide you with accurate forecasts for the future. To leverage the complete benefit of this innovative platform, it’s important that you partner with a reliable Salesforce Consultant.   Benefits of Implementing Salesforce CRM for Perfecting the Sales Process  With an integrated CRM solution in place, businesses can streamline their sales cycle, which in turn will improve the performance of the sales reps. Let’s take a quick look at how a Salesforce CRM can improve sales productivity:  Help Sales Reps to Spend More Time Selling: By integrating a robust CRM system like Salesforce within their business environment, organizations will be able to eliminate low-value activities and help their sales reps shift their focus to high-value activities, which will result in generating better revenues for your business.   Remove Guesswork: The analytics and AI capability of the Salesforce CRM platform helps derive actionable insights from customer data. This helps sales reps prioritize the actions, anticipate and make the most of opportunities besides ample time to strategize.     Maximize the Potential of Sales Reps: This innovative platform helps sales reps scale their intelligence all through the sales process due to the presence of scalable and measurable enablement tools. This helps in maximizing their potential.  To Wrap Up:   Given the ever-evolving sales and marketing landscape, the role of integrating a robust CRM system within the business environment cannot be overlooked. In fact, a robust CRM can turn your business into a sales generating powerhouse, which will elevate the efficiency of your business to the next level. So, get in touch with a reliable Salesforce Implementation Partner to increase the sales productivity of your business. 

Do you have zeal to stay on top of the competition? then follow the best practice of Salesforce consulting services Little bit excited to hear about Salesforce Consulting? Here you go: Salesforce consulting is the process where Consultant analyse the business challenges & goals, map these with Salesforce solution and pave the path to business success in a strategic way. This allows businesses to evaluate the strength of Salesforce and how they can seamlessly interact with their customers, partners and employees. Salesforce consulting services take care of the key business processes that are required to succeed in the competitive market. These Service include Data migration, implementation, customisation, third party integrations and process automation. Willing to understand the Salesforce consulting process? Let’s walk… Through the Salesforce Solution data collected and exposed to make business decision more effective and drive the stakeholder engagement. Salesforce delivers more than you can imagine including the current business process. Salesforce Consultants play a key role in making the consulting process a huge success by implementing technical solutions that solve business needs and past experiences. Expert consultants their hands dirty by analysing the technical feasibility of the solution, developing custom code, and providing ongoing support to match the outcome with the vision. Leveraging Salesforce’s full potential helps business automate tasks, streamline current processes, increases stakeholder productivity, uncover actionable data, integrate third party software’s effectively, improves sales and many more. Salesforce consulting services strengthen the business process to quickly achieve goals. Salesforce Implementation pushes Sales, marketing and services processes a new height. Girikon is a promising Salesforce consulting & implementation partner, But How? Girikon is a Salesforce Consulting, Oracle Gold, Microsoft Gold Application Development and Adobe Technology Partner who has proven success stories and prides in delivering quality consulting services which helps business in achieving business goals. Girikon’s Consultants are experienced and certified and create cutting edge solutions vs other Implementation Partners. With huge dedication and positive intent towards Salesforce solution delivery, Girikon’s Consultant help small to large enterprise client and are available across the globe. Girikon’s Consultants are experienced and certified and create cutting edge solutions vs other Implementation Partners. With huge dedication and positive intent towards Salesforce solution delivery, Girikon’s Consultant help small to large enterprise client and are available across the globe. To implement the Salesforce solution business, require a Salesforce implementation partner who has knowledge and practical experience in making the business succeed. By delivering a quality solution and helping in the ongoing support process the customer benefits as the business grows. Girikon follows a successful delivery Process to build solutions, Let’s know how? Girikon, Australia follows the best practices to deliver the successful solution which is as below: Girikon’s consultants are involved from requirement gathering to IT infrastructure strategy to implementation and provides full range of consultancy services across end to end process. Girikon’s consultancy services are closely integrated with delivery services, enabling to make your vision a reality.

Why is important to decide and establish a source of truth for your data. Ask Girikon a Salesforce Consulting Partner on how we can help   As a business owner and having taken lead roles in larger organisations I have found there is a clear need to establish a source of truth when it comes to an organisation’s software solution. The article I have written focusses on data, business intelligence and analytics however I have also found after running or overseeing teams including marketing, sales operations, delivery, projects or finance each function of an organisation needs data to understand how their business or business unit is performing, in which area they can be more efficient or productive and how their people are performing. Now as a Managing Director for Girikon ANZ it is increasingly important that I communicate this to anyone I speak to be its customers, prospects and/or contacts. Girikon is Salesforce Consulting Company and a relatively new entrant in the Australian market. From my experience working closely with the Girikon team our Salesforce Consultants understand the importance of establishing a source of truth for an organisation’s data after many projects working on major system integration programs which incorporate multiple platforms and relying on business intelligence and analytics tools to present the data. Personally, after a couple of decades in business and speaking to many owners, managers, employees, I now know that most businesses face the same challenge. The challenge is extenuated for growing businesses and who purchase new systems and implement processes to underpin and provide control over the business. Business owners and managers constantly seek to answer the following questions:   Which system(s) is best for my business? Which system should hold my key data? How clean is my data and can I trust what I am seeing? What is an acceptable error? What are the stakeholder’s expectations for the availability and presentation of data? Do I have a well-documented data management strategy? I speak to many in varied industries and see lots of organisations grappling with a clear data management strategy. I have seen group executives come together weekly and struggle to interpret data and make key decisions on that data. The foundation of their discussion is wide and varied, performance and financial data including KPIs, forecasts presented at executive or at board level often provide a confused picture on priority, challenges and opportunities present at the organisation. Many would leave meetings and often disagree on next steps due to missing or error riddled data and still wondering whose figures were correct. Every organisation has a similar data challenge and is often overcome by manual intervention, additional off system processes, exception reports etc. Some often resort to using multiple spreadsheets stored on their desktop. I am a culprit when it come to excel and handle sometime upwards of ten spreadsheets with multiple tabs to run a business. In 2018, I spent 18 months leading a strategic program for a leading global software provider. Due to my 7 years with the business I understood the challenges faced by this business and lead the Program in collaboration with the Group’s Portfolio Management Team. My objective was simple: Establish the source of truth. The organisation operating a multitude of systems however at the core was a CRM system (Salesforce), PSA system (Kimble), multiple Project Management (Jira) and Finance systems. Establish a reporting regime to include a business analytic tool to sit on top to interpret the data for key stakeholders noting that each of the systems had its own reporting tool. Design and implement business processes to underpin the data flow of the key systems. Due to the global nature of the business every department had different processes some documented, and some handed down by word of mouth. After a couple of months of workshops and planning, the one question still asked by the team was;  Which system would be the source of data that everyone could rely on? My answer is that if you are relying on data from any of the systems to make important business decision then that data is important. The success of this program stemmed from the hard work undertaken by all teams to ensure that data required to make decisions was clean, reliable and my team supported them in this quest by providing an overarching solution which included enhanced interoperability between the desperate systems, standardised business processes to underpin the data flow to the systems and a business analytics tool to present the right data for the whole organisation and most importantly for the different levels of the organisation. As Managing Director at Girikon Australia/New Zealand we provide Salesforce Consulting Services which aligns with the experience I have gained over the last few decades. Girikon’s knowledge of leading technology is our strength. We are Salesforce Consulting Partner, Oracle Gold Partner, Microsoft and Abode Partner with many certifications. Girikon recommend ways to use technology and provide services such as Salesforce Integration using MuleSoft to ensure that there are limited to no manual interventions or off system processes ensuring interoperability between separate systems. Girikon understand the important of developing business process documentation through the analysis phase of the project to ensure data is collected appropriately and these underpin the organisation’s system implementation. All your data is the key for sound business decisions. Contact me on 1300 332 888 or sales@girikon.com and speak to one of our Salesforce Consultants about your next Salesforce Implementation, Salesforce Support or Consulting Project. 

Come on the journey with Girikon’s Salesforce Consulting Services and you will not be disappointed I agree to the Terms & Conditions of Girikon. Submit We hate spam, and we respect your privacy. Girikon’s Guaranteed Salesforce Consulting Services Girikon, a reputed Salesforce Consulting Partner based in Australia, offers result-oriented Salesforce solutions to help organizations meet their business objectives. With presence across the USA, Asia Pacific, Australia, and New Zealand, Girikon provides expert consulting services, innovative and tailor-fit enhancements, and automation. Apart from this, Girikon also offers integration, data migration, and quality dedicated support. Our onshore and offshore resource model provides you with a cost-effective advantage and provides flexibility. This ensures you can focus on your core business and partner with Girikon to deliver the outcomes as we always deliver quality outcomes. Our global team of 200+ people comprise of Salesforce consultants, architects, developers, administrators, and quality analysts who strive to provide excellent services to their customers. With over 400 projects accomplished, we continue to invest in our people through regular professional development and specialised certifications. As system integrators and specialists, we can fulfil all the needs of our customers across the Salesforce Platform Our Certified Salesforce Consultants: Provide you the assurance that they have the required knowledge and experience. Provide you the right advice and can design a solution that is the best fit for your business. Prioritize customer requirements and needs. Understand that every business is unique and will endeavour to address the needs of every customer. Understand that business processes, technology, and data presentation tools are necessary to make well-informed business decisions. Girikon is different due to its global presence and local approach. What sets us apart from our counterparts is our global reach while being nimble in our approach. We are highly proactive and have the required experience and knowledge to deliver a cost-effective and quality solution. Schedule a free consultation Our approach guarantees success We continue to focus on our end-to-end processes, which results in a seamless and replicable delivery model. Our seasoned team of professionals ensures your vision is realised and provides you with the innovation required! Visualize your business in the future! Girikon can help you plan for new initiatives and develop a strategy to turn these into reality. You will be surprised how quickly we can design and execute a Salesforce Platform Strategy! Girikon’s team of Certified Salesforce, Developers, Consultants, Business Analysts, Quality Engineers, and Projects Managers guarantee customer success. Right kind of support, planning, and delivery outcomes and a team ready to delight. We work tirelessly to improve our internal processes that have proved to strengthen our global delivery model. As a Salesforce Consulting Company, our teams are versed in agile practices and ceremonies. We have a collaborative work culture, are accountable, have solid repeatable processes, and are transparent in all our communications. This is how we build all our relationships 6+ Year In Business 200+ Team Members 100+ Happy Clients 100+ Projects Done 15k Hours Worked Salesforce Consulting in Australia & New Zealand Our team of experienced and certified professionals in Australia makes Salesforce Implementation and Consulting services hassle-free and straightforward. We provide a cost-effective solution for our customers. Why not engage Girikon to assist you with your legacy system re-invention on the Salesforce platform. Our experience ensures your data is transformed and then captured during your business process. Your data is then presented in a format that the users can consume. Your system is also automated to reduce unnecessary overheads. All this makes sense when your data integrity is ensured. You can make informed decisions about your business and can focus on the right direction. Sales, Service & Community Cloud Girikon, a reputed Salesforce implementation partner, specializes in the setup and customization of Sales and Service processes. By providing you the ability to customize your software, we help you better control your business. Visualize where you want your business to be and we will translate this into reality sooner than you would expect. Collaborating with your customers through a Salesforce Experience Cloud will provide you with greater customer insights and understanding Salesforce Configure, Price, Quote (CPQ) Girikon offers extensive experience in Salesforce CPQ Solutions. Girikon’s certified functional consultants have the experience to guide you through the automation of your quote to cash processes. By engaging with our experts, you will not just have access to the appropriate tools but also learn how to operate your business with ease. Your company will ultimately gain a competitive edge. Salesforce Billing A greater return on investment (ROI) is our primary focus. Our experts will help you streamline your quotes & contracts, orders, and invoices on the single Salesforce platform. Your organization will gain access to a powerful revenue recognition tool providing you with the insights required to run your business effectively. Custom Salesforce Lightning App Development Our team has the multi-domain experience and is Lightning Accredited. We consider our customers to be our partners as we endeavour to drive huge reductions in development costs, as well as the time-to-market. Girikon focuses heavily on the discovery and requirements gathering phase to provide accelerated delivery while further reducing costs. Salesforce Marketing Cloud & Salesforce Pardot Girikon fosters customer acquisition and demand generation initiatives for your Business to Business (B2B) marketers. Girikon has proven end-to-end service offerings across the Salesforce Marketing Cloud & Salesforce Pardot suite. By using our Salesforce Marketing Cloud & Salesforce Pardot suite Services in Melbourne, you will be able to develop a robust strategy, following which our team will implement an intuitive Salesforce Marketing Cloud & Salesforce Pardot suite that best meets your business objectives. Salesforce Integration (MuleSoft) Girikon’s professional and certified Consultants in Melbourne, assist with integrating customer’s systems, i.e., cloud or on premise applications, using cloud APIs, connectors, and middleware. Data-driven strategies are a major focus for us. As a certified MuleSoft partner, we assure our customers of seamless Salesforce solutions. Salesforce Data Services ETL (Extract, Transform, Load) As a reputed Salesforce Consulting Partner, Girikon offers a Data Services Practice when handling CRM data. Our experience in data extraction, transformation, and loading is second to none. We use robust tools such as Talend etc., and we believe that clean and usable data transforms the way you conduct your business, thereby providing complete control of your business. Girikon’s empowered and diligent Salesforce consultants will leverage their Salesforce Platform knowledge and technical prowess to help clients achieve the following: Sales Process Automation to ensure Salesforce best practices. This includes lead nurturing, pipeline management, alerts with inbuilt intelligence, enhanced team collaboration, and performance management. Automation of Salesforce CPQ and Billing Process including engaging quotation, invoice distribution without re-work, contracts management, and lighter touch renewals management. Artificial Intelligence (AI), including Einstein-powered analytics and rich dashboards. AI is the real game-changer with quality insights and recommendations for the organisation about your customers. Partner and Customer Self-Service corporate branded portals enable better collaboration, accelerate procurement, and more efficient sales channels for partners. Automated and Streamlined Case Management services for streamlined services. This includes case consoles and multi-channel case routing for agents and tracking service history.. Salesforce Mobile App will enhance the experience for customers, partners, and employees due to its responsiveness Marketing Automation with extensive, and personalized customer journeys. Enhanced data management practices driving advanced sales and revenue forecasting. Exceptional and fulfilling Customer Service through Order Process Automation

Flexible and reliable Salesforce Support in Australia If you are searching for Cost-Effective Support Services, your search is over! Choosing Girikon as your Salesforce Support Services Partner, will ensure the implementation wrinkles are ironed out. The Girikon team will work collaboratively with you to tailor a fit for purpose service model using qualified and experienced Salesforce Administrators. Let us take care of your Salesforce org. with a highly responsive and lightning speed resolution management of issues and changes. Girikon has an excellent track record when it comes to Salesforce Consulting, Custom Development, Implementation, Migration and Integration. In additional to these services, we also offer Salesforce ongoing System Administration and Support that is cost-effective and takes the worry out of managing your Salesforce org with the added benefit of freeing up time for you and your team to focus on value-add tasks. Girikon is a Salesforce Consulting Partner and our goal is to provide every customer a cost-effective quality service. Check out our five-star testimonials and references learn more We are flexible and offer an excellent support model that suits your organisation. We take care of everything! Girikon has developed a System Administration and Support packages to assist clients to optimize their solution and increase return on investment, migrate risks associated with security, data integrity, loss of knowledge, plus assess the impact of Salesforce release and make recommendations relating to new and retiring features. Let us take the worry and effort out of administrating and supporting your org. Jump Start Cruise Accelerate From $45 / hour $1500 / month $1800 / month Try our most flexible Salesforce System Administration and Support Service. Pay as you go at competitive rates. We will assist you with System Administration and specialist services to Jump Start your journey using the Salesforce Platform. With the pool of highly qualified, skilled and experience consultants, we start the engagement by conducting knowledge transfer. Then you will have an option to request support on an Adhoc bases. No upfront payment, or long-term commitment required. Suited for any size organisation who require Salesforce System Administration and Support at any time. Entry level structured support and administration package to suit most businesses to ensure your Salesforce Products, Data and Integrations are maintained over the longer term. The Cruise package provides the support your Organisation needs with a hassle-free annual allocation of up to 420 hours of highly qualified, skilled and experience consultants assigned to your Organisation for continuity. Suited for organisations with a bedded down platform who are looking for consistent support and administration services. High level support and administration package to suit businesses who are focused on growth and taking advantage of all that the Salesforce Platform has to offer. The Accelerate package provides with an annual allocation of up to 640 hours of highly qualified, skilled and experience consultants for all your needs Suited for organisations pushing the Salesforce Platform boundaries and looking for a long-term Salesforce assist with their growth ambitions. Our Salesforce Support and Administration packages include the following: The System Administration and Support packages start with Jump Start for up to a 3 month period, or fixed term agreement ranging from $1,500 to $1,800 per month for a 12 month period. Termination with 90 days-notice period. Description Jump Start Cruise Accelerate System Administration User Management Permission Management Profile Management Rule Management Third-Party Application Management Integration Management Monthly allocation of hours for above Adhoc 8 12 Service Desk Girikon Service Portal will be set-up. Service Portal user account (additional users can be provided with access at an additional cost). 1 2 2 Activity, status, and service level reporting N/A Monthly Fortnightly Account Management scheduled meetings N/A Monthly Fortnightly Response service level targets 48hr response 48hr response 24hr response Salesforce Specialist Service Defect / Bug resolution Support questions and queries Support issue resolution Configuration changes Minor enhancements (less than 40 hours) Major enhancement (greater than 40 hours) Monthly allocation of hours for above As requested 20 35 Resources Resources allocated N/A Knowledge transfer workshop & documentation $ Annual Services Business process review and recommendations (up to 8 hours) As requested Data validation review and recommendation (up to 12 hours) As requested Quarterly Service Impact assessment of Salesforce releases including recommendation (up to 8 hours) As requested Salesforce Support and Administration Key Activities The following activities are included in the Salesforce support requests are listed below. These can be updated upon discussion with the you to meet your business needs: Support work includes configuration changes, Salesforce Administration. System Administration activities including user set-up, permission and profile management. Bug fixes and issue resolution. Mobile App Support. Manage existing third-party application integrations. Minor enhancements. Major enhancements – An enhancement is classified as major where the analysis and development effort is 40 hours or greater. Major enhancements will fall outside the monthly / yearly allocated support hours. Major enhancement will be invoiced based on actuals and hourly rates listed below: Girikon guarantees a high Salesforce adoption rate! A high end-user adoption rate is considered an industry wide key performance indicator (KPI) for Customer Relationship Management (CRM) implementations. A high adoption rate is the benchmark for Salesforce Implementations. Girikon’s Salesforce Support team offers comprehensive training and help desk services to ensure organisation wide adoption. Why Choose Us Girikon as a Salesforce Support Partner Cost Effective Salesforce Support Model: Girikon’s models are designed to ensure a cost-effective quality outcome. We maintain the highest level of quality with a significant cost reduction in comparison to our competitors using other support models. Quality with On Time Delivery: Girikon is an ISO 9001 certified organisation, we are committed to high quality delivery and outcomes. We strive for continuous improvements and providing exceptional service to all clients. Experienced Team: Girikon’s team comprises of 170+ quality Expert Consultants, dynamic and qualified professionals. We have the experience with leading Technology Platforms and industry experience. We boast more than 100 individual Certifications. We are proud of our Strong Customer Testimonials across the world for a variety of customers. Girikon have already delivered over 400 Salesforce projects on time and on budget.